RDS Farm - Broker handoff to Session Host Issue - Server 2019

Question

New setup, I can RDP to the Broker and it forwards me over to the Session Hosts when I am on VPN. If I am off VPN I can connect to the the Broker, but it fails to handoff to the Session Hosts. I'm using direct RDP external IP with port forward -- ex-> 123.123.123.123:3389 I can look at the event logs and I see the Broker handoff, but I dont see anything on the Session Hosts. I actually get a RDP error that the server isnt available, or RDP isnt enabled... but everything works when on VPN using the same IPs.

Answer 1

Hello anonymous user ,

1.What's your RDS environment? Which roles have you installed? Did you install RD gateway?
2.Is there any screenshot for the RDP error message or event logs?
3.Did you download the .rdp file to connect?

For your reference:
https://learn.microsoft.com/en-us/troubleshoot/windows-server/remote/remote-desktop-server-farm-not-available
https://learn.microsoft.com/en-us/troubleshoot/windows-server/remote/rds-client-not-connect-to-rd-session-host-server
https://learn.microsoft.com/en-us/openspecs/windows_protocols/ms-rdsod/a4755526-5260-4704-891e-3303018071eb
https://social.technet.microsoft.com/Forums/ie/en-US/04036886-de73-4b9f-bfb9-e235d043f488/do-i-need-an-rds-gateway?forum=winserverTS

Best regards,
Leila

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Answer 2

Hello anonymous user ,

How are things going there on this issue?
Please let me know if you would like further assistance.

Answer 3

Hey,

I was able to get it running. I imported the wildcard site certificate for the gateway. I also had to have the firewall transfer the port over to 443. In the DNS I adjusted the RDS Farm DNS for the session hosts. Now everything is working. Thanks for the help!

Answer 4

Hello anonymous user ,

Thanks for your feedback, well done!