quickassist

Question

Hello --- I turned on an older laptop running win 10 22h2 --- to get it updated --- it been off for a few months now

I was having a problem, so I tried to start quickassist to get help from a friend, but quickassist never started the screen

start but the wheel just keep spinning

I thought that it might need to be update, to I had to got to the MS store to go that --- the download/install from the

ms store was ok, but when I start the (new) quickassist i got this strange message that needed to run this elevated ---- I tried that and that did not work --

Any suggestions on how to get quickassist running again?

Answer 1

Dear fpefpe,

Thank you so much for your reply!

Please try uninstalling the Quick Assist app. Create a new user profile as an administrator, ensuring you install the Quick Assist app from the new user profile. Run the app from there and check if you are able to use Quick Assist on the new user profile.

Create a local user or administrator account in Windows:

https://support.microsoft.com/en-gb/windows/cre...

For additional information, please visit the article link below, which may be helpful for you:

https://www.thewindowsclub.com/quick-assist-not...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Warm Regards,

Arif

Answer 2

hello --- is seem that the re-boot did not fix the issue --- The copy of quickassist.exe in c:\windows\system32 when

started just spins and never connects I I found that quickassist is in the ms store --- so I installed it when I run that one I get

a pop-up messages that it was to run elevated -- here is the message

Answer 3

thanks for the info ---I did most of your suggestion --- except for the reboot -- I will try today

Answer 4

Greetings! My name is Arif, and I will assist you today.

I am sorry to hear that you are facing this issue. Try running Quick Assist as an Administrator and verify if Quick Assist is functioning properly.

Attempt to Repair or Reset Quick Assist:

• Use the Search icon to find Installed Apps.
• Search for Quick Assist and select Advanced Options.
• Scroll down and click on Reset. After the reset, restart your PC and check Quick Assist.
• If the issue persists, repeat the steps, but this time select Repair, then restart your PC.

Warm Regards,

Arif