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Excel Error 1002: Excel hangs after trying to close application
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RvR_000
101
Reputation points
For a month now, Excel (Office 265) has been sticking when closing. Even when Excel is opened without a file, and then closed, this problem occurs. Word and PowerPoint do not have this problem. If I start Excel in safe mode the problem does not occur, but no add-ons are active.
I have already completely reinstalled Office once , but the problem remains.
The log indicates the following (translated from Dutch):
The program EXCEL.EXE, version 16.0.14026.20270 is no longer responding to Windows and has been shut down. To see if more information about the problem is available, see the problem history in the Security and Maintenance section of the Control Panel.
Process ID: cf0
Start time: 01d763606b9ae8b7
End time: 24
Application path:
Rapport-id: 174f0e1a-2a68-47ce-9aa8-06551c27f991
Full package name with error:
Relative application id of package with error:
Fixed type: Unknown
Microsoft 365 and Office | Excel | For business | Windows
Accepted answer
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RvR_000 101 Reputation points
2021-06-26T14:04:01.823+00:00 -
Emily Hua-MSFT 27,796 Reputation points2021-06-29T09:27:55.607+00:00 @RvR_000
You are welcome.
Could you please accept your this reply as an answer?
This action could help other users on Q&A forum who encounter a similar issue and read this thread. Thank you~
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5 additional answers
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RvR_000 101 Reputation points
2021-06-26T11:53:54.98+00:00 In windows save mode Excel won't start. I think it needs a service that doesn't start automatically.
In Excel save mode (Excel /safe; windows normal mode) it will start and the problem is gone. Making al link isn't the solution for me be course I normally start Excel by kicking on a file.
When I open Excel (in normal mode) there are no add-ins active.
I will try to create a new account with all rights and a linked MsAccount and than delete the old account. Hopefully no side-affects will occur by deleting the original administrator account.