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Anonymous
2024-09-18T10:58:46+00:00

Hi all,

I hope someone can help with this, when I try to remove a staff member that left the company from a hunt group I get the following message:

Invalid overflow action target. User (fa2c2e2f-6f63-46d9-851f-efa8e92fdfa7) Not Enterprise Voice Enabled.

I have global admin right if that helps .

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-09-18T11:45:49+00:00

    Dear NickUK777

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand you concern with because the user you're trying to remove from the hunt group is not Enterprise Voice enabled. This can happen if the user was not set up with the necessary voice capabilities in Microsoft Teams.

    To troubleshoot this issue, you may have a try to do following steps:

    1. May I know if this user still has the correct license for Teams calling? If not, then re-assign a user number to their account, wait for a few hours, then remove them from the call queue. And then you may have a try to deactivate or remove the license.
    2. Check User's Voice Settings: Ensure that the user is Enterprise Voice enabled. You can do this by going to the Microsoft Teams admin center admin center and checking the user's voice settings
    3. Remove User from Call Queue or Auto Attendant
      • Go to the Teams Admin Center.
      • Navigate to Voice > Call queues or Auto attendants.
      • Check if the user is listed as an overflow target and remove them if necessary.

    On the other hand, you can use PowerShell to enable Enterprise Voice for the user:

    1. Open PowerShell and connect to Microsoft Teams: Import-Module MicrosoftTeams $credential = Get-Credential Connect-MicrosoftTeams -Credential $credential
    2. Enable Enterprise Voice for the user: Set-CsPhoneNumberAssignment -Identity "user@example.com" -EnterpriseVoiceEnabled $true
    3. Verify the user is now Enterprise Voice enabled: Get-CsOnlineUser -Identity "user@example.com" | Select-Object DisplayName, EnterpriseVoiceEnabled

    Replace "user@example.com" with the actual email address of the user.

    After enabling Enterprise Voice, you can try again to remove the user from hunt group.

    If the issue still persists, please feel free to let me know, I will continue to assist you.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Allen | Community Moderator

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