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Teams notification/ Status

Charlotte Greenwood 1 Reputation point
2020-07-15T16:14:39.01+00:00

Even though I am logged into Teams and the application is open, I am not receiving notifications until I click on something in 'Teams' and am showing "offline" or "status unknown" to other people. I then have to put myself back into Available. How can I prevent this from happening?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Manu Philip 17,351 Reputation points MVP
    2020-07-15T19:34:15.637+00:00

    Hello,
    At the moment, the only way to fix the ‘Status Unknown’ issue on Microsoft Teams is to change the Coexistence mode for your organization from ‘Islands’ to ‘Teams only’. Here it is:
    12460-image.png

    Once you select this option, all users in your organization will be restricted to use only Teams for communication and collaboration.
    You can check the availability of the fix in User Voice: 33978883--status-unknown-for-many-users

    Please mark as "Accept the answer" if the answer helps you. Your suggestion will help others also !

    Regards,
    Manu

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  2. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2020-07-16T02:23:21.133+00:00

    Hi！

    Does this issue persist all the time?

    Does anyone else have the same issue in your organization?

    Manu has provided a good direction of this issue. You can follow his solution to see if this issue can be fixed well.

    Besides, you can also try to clear the Teams client:

    1. Quit Microsoft Teams (actually quit not just close it, right click and "Quit" or kill from the task manager)
    2. Open the File Explorer
    3. Navigate to %APPDATA%\Microsoft\Teams
    4. Select everything (files and folders) except for the "Backgrounds" folder and any ".json" files and delete them.
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