Mail Merge Does Not Work When Using HTML

Question

I am trying to create an email merge in Word 2013 (office 365).  I can do it on other computers, just not this one. 

I go through the whole process, then when I get to the final part of the mail merge, if I choose to do it in plain text, it sends.  If I choose HTML, it does nothing at all.

Help!

Answer 1

Check if skype for business is installed, if so have a look at this post. Solved my issue which was presenting the exact same symptoms.

https://social.technet.microsoft.com/Forums/ie/en-US/4cb28e25-186f-4c80-8fd1-bc2e270b503f/cannot-send-mail-merge-email-after-upgrading-to-skype-for-business-2016?forum=Office2016ITPro

Answer 2

It is installed and set as the default mail program.

Answer 3

This did not work.  I need it to tell Outlook to send the email. Outlook is the default mail program.  

Any other ideas?

Answer 4

If you do have Outlook installed and your data source is an Excel workbook, you could use the Merge with Attachments (the attachments are optional) facility on my Merge Tools Add-in, by selecting E-mail as the destination for the merged documents.

You can download the MergeTools – 20140218.dotm Add-in that I created from the following page of my One Drive:

http://bit.ly/1hduSCB

The MergeTools – 20140218.dotm file needs to be saved in the Word Startup folder.  In Windows XP the default location for that folder is

C:\Documents and Settings[User Name]\Application Data\Microsoft\Word\STARTUP

In Windows Vista and Windows 7, 8 or 8.1 it is

C:\Users[User Name]\AppData\Roaming\Microsoft\Word\STARTUP

If you do not see the AppData folder: -

In Windows 7, - In Windows Explorer, click on the Organize drop down and then on Folder and search options and in the Folder Options dialog, go to the View tab and select the item "Show hidden files, folders, and drives".  While there, it is a good idea to uncheck the box of "Hide extensions for known file types".

In Windows 8 and 8.1, in the File Explorer, click on Options on the View tab of the ribbon and then on the View tab in the dialog that appears and select the item "Show hidden files, folders, and drives".  While there, it is a good idea to uncheck the box of "Hide extensions for known file types".

When that has been done and Word is started\re-started, the tab shown below will be added to the Ribbon:

One thing to note is that the field names in the data source must contain only alphanumeric characters (No @,#,$,%,&,(,), etc) and the field names must not start with a numeric character (0-9).

You may also want to download the Merging with Attachments document that is also on that page which explains how the system is used.  It is not actually necessary to have separate attachments as the facility can be used to send just the documents created by the merge itself as attachments, either as the body of the message itself or in the form of Word files or .pdf files.

Answer 5

To merge to HTML emails, you need to have Outlook installed on the computer, even if it's not used as your default email program.