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Sharepoint managed metadata service proxy is very slow

Ahmed Shadai 1 Reputation point
2021-07-22T19:00:32.937+00:00

Hi,

I recently began to have performance issues with the managed metadata service in sharepoint 2013 enterprise, it is very slow:

  • In termstoremanager.aspx site page - takes around 1 minute to show up and expanding a termset takes like 10-20 seconds to show up
  • In a managed metadata column, it takes lot of time for the taxonomy terms to show up for values selection
  • In site columns configuration, the term settings configuration takes like 1 minute to show up.

The same performance issue is reproduced when trying to access the above steps locally from the farm servers.

IISRESET or MMS reset didn't solved the issue.

Any advices ?

SharePoint Development
SharePoint Development
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Yi Lu_MSFT 17,486 Reputation points
    2021-07-23T09:24:19.173+00:00

    Hi @Ahmed Shadai
    I want to confirm more information with you:

    Has any recent changes caused this issue?

    Do all users face the same experience, or only certain users?

    Does this occur on all SharePoint servers? Please switch to other server to check the result.

    Make sure you have enough CPU and Memory for the issued server and SQL server.

    You can also use F12 developer tools to find any clues of the loading delay.

    If an Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Ahmed Shadai 1 Reputation point
    2021-07-23T13:10:48.92+00:00

    Hi @Yi Lu_MSFT , thanks for the answer.

    • All users face the same issue.
    • It occurs on all servers.
    • As for the changes, except regular SP/OS patching's, not aware of other changes.
      • Developer tools - There is high timings in waiting response from the server.

    Disk space/usage - Not checked for the moment

    Also, I see recurrent certificate issues in event viewer "An operation failed because the following certificate has validation errors" CN=...,DC=....,DC=..., Thumbprint, SSL policy errors have been encountered. Error code 0x2'. However, the certificates are not expired and the web services pool certificate is valid..

    EDIT: Disk space on filesystem seems ok

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