Microsoft Home Use Program

Question

Good Day,

I recently found out my company has a Microsoft Home Use Programe

I then accessed the HUP page (Microsoft Home Use Programme – Microsoft Store).

I then received an email "You're eligible for the Microsoft Home Use Programme" as the subject with a personal link.

However when I click that link and try to login using my Microsoft Account, it only returns back to the login page.

Please advise / assist

Answer 1

After you get confirmation your company is eligible for HUP you have to actually pay to rent it. I don't know the specifics of doing that. In theory there should be a link or instructions in the email to tell you how to "buy" it. (You don't actually "buy" 365, you only rent it).

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The HUP was (dis)"improved) to only give you a 30% discount on subscription price of 365 Family or Personal.

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NOTE: this is important. In order to continue getting the discount when subscription is renewed you MUST turn on “Recurring Billing” option. Now, as long as Recurring billing is turned on you can continue to pay the HUP price even after you leave the employer. With the old HUP you lost the right to use the HUP license after you left the employer. I don't consider it an "improvement" because by changing to 365, instead of paying $15 once, you are now paying 3 or 6 TIMES as much EVERY year, "forever" to use the HUP. HUGE cash cow "improvement", but only for M$.

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Even if you don't need it right now, you might as well get 365 Family. The discount makes it the same price as retail 365 Personal, and this way you have option of sharing in future, to realize that additional "cost saving".

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PS: when you get the HUP subscription MAKE SURE to use your personal email, NOT your work email to activate the subscription. If you use your work email you will lose it when you leave the company, AND be stuck not being able to cancel the subscription because you no longer have access to the required email account. MS will love that!

Answer 2

Hi Bhaven, I am sorry for what happened.

This community is an end-to-end user, unfortunately, we do not have access to your account. Since this request may require sensitive information, I highly recommend contacting Microsoft support directly to have this checked.

You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

Or via live chat:

1. Sign in here https://office.com/myaccount
2. Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"
3. Click "Get help now"
4. Select your product and issue

You may experience a longer wait time due to the COVID-19 situation. Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.

Answer 3

Good day,

I have tried all of the above, but bet the same error whilst using my work PC.

I then tried my home PC and get the following error:

"The requested URL was rejected. Please consult with your administrator.

Your support ID is: 2645180064561285222"

I'm not sure if I should contact my company for further help

Please advise?

Regards,

Bhaven

Answer 4

Hi Parsotam, my name is Therese`

I am sorry for what happened. I'd be glad to assist you with this.

Please make sure you go through the troubleshooting steps on your computer, just in case:

1. Clearing the cache and cookies of your browser.
2. Changing browsers.
3. Disabling extensions / going incognito or in-private browsing.
4. DIsconnect from VPN or Proxy server.

If the issue persists, try connecting to a different internet source. Kindly let me know the result.