I request a refund

Question

I want a refund for the recent charge to PayPal. Your instructions just keep sending me in circles!

Answer 1

Hi Gail,

Thanks for reaching out—and I’m really sorry to hear how frustrating this has been.

Since you’ve already tried the PayPal route and are still stuck in loops with the support system, I recommend contacting Microsoft Support directly so they can securely access your account and billing history.

You can do that here: https://support.microsoft.com/contactus

Step 1:

Step 2: Briefly describe your issue -> Enter -> Scroll down to find "Contact Support" button

Before you reach out, it’s helpful to have the following ready:

• The email address linked to the charged Microsoft account
• A screenshot or transaction ID of the PayPal charge

I hope this helps you get the refund sorted out quickly—best of luck, Gail! If you found this information helpful, feel free to click the 👍 button so others can benefit from it too.

Take care,

Zoevi – Microsoft Q&A Support Specialist