How do I fix error code 0x87E10BC6?

Daina 20 Reputation points
2025-09-02T20:03:42.7766667+00:00

I can't activate Windows on my new device, it says " Something prevented us from communicating with our activation servers..." I also can't connect to the Microsoft store. I have Windows 11 Pro on my new device.

Windows for home | Windows 11 | Licensing and activation
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EmilyS726 247K Reputation points Independent Advisor
2025-09-02T21:24:19.8233333+00:00

Hello,

Are you trying to transfer a license from a different device, or is this device coming with license preinstalled? Please tell me more about how the license is obtained.

Next, can you go to Settings > Accounts > Your info, can you share a screenshot of this page?

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  1. Daina 20 Reputation points
    2025-09-03T04:05:10.28+00:00

    Update: I'm now able to access the Microsoft store after switching my region and restarting my device. Now it says " We weren't able to activate Windows on this device." It was reported that no product key was found on my device. The error code has changed to 0xC004F213. Whenever I try to purchase Windows 11 Pro on the Microsoft store it says ' Try again later, something went wrong on our end.' or it just loads indefinitely.

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