authenticator app

Question

broken phone can't get into my authenticator app. i have new phone and i log in but none of my apps where connected

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Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

I understand the issue you have. There is nothing to worry about. I am here to assist. Do you still have your phone number or recovery email associated with your Microsoft account?

If yes, add the new phone to be your authenticator:

Go to this link: https://account.microsoft.com/security

Select "Add a new way to sign in or verify"

Click "Use an app" and follow the prompts to add the autnticator app.

However, if you cannot sign in to your account:

Go to: https://account.live.com/

Log in to your account and choose "I can’t use my Microsoft Authenticator app right now."

Then it will provide you with a different option to get the code to sign in, such as a text message or email.