just reinstalled windows and cannot add keyboard Bluetooth

Question

I have a Microsoft Bluetooth keyboard. I already replaced the batteries and restarted my computer. When I press the Bluetooth/pairing button, the light starts blinking, but the keyboard never shows up in my Bluetooth list to sync. Any other suggestions?

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Moved from: Microsoft 365 and Office | Other

Answer 1

If your Microsoft Bluetooth keyboard is not appearing in the Bluetooth list to sync, you can try the following troubleshooting steps:

1. Ensure Bluetooth is Enabled: Go to Settings > Devices and make sure that Bluetooth is turned on.
2. Make the Keyboard Discoverable: Ensure that the keyboard is in pairing mode. The blinking light indicates it is, but you may want to press the Bluetooth/pairing button again to ensure it is actively trying to pair.
3. Check for Interference: Make sure there are no other devices nearby that could interfere with the Bluetooth connection. Move other electronic devices away from your computer and keyboard.
4. Restart Bluetooth: Turn off Bluetooth in your settings, wait a few seconds, and then turn it back on.
5. Remove Other Devices: If there are other Bluetooth devices connected, try disconnecting them temporarily to see if that allows your keyboard to connect.
6. Update Drivers: Ensure that your Bluetooth drivers are up to date. You can check for updates in Device Manager under the Bluetooth section.
7. Reboot Your Computer: Sometimes a simple reboot can resolve connectivity issues.
8. Try Pairing with Another Device: If possible, try pairing the keyboard with another Bluetooth device to see if the issue is with the keyboard or your computer.

If these steps do not resolve the issue, it may be worth consulting the manufacturer's support or documentation for further assistance.

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References:

• Pair a Bluetooth device in Windows
• Bluetooth devices aren't pairing

Answer 2

Hi ,

We probably need to check which Bluetooth driver is being used.

If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Thanks