My emails are being intercepted by postmaster @ outlook.com

Question

My emails are being intercepted by ******@outlook.com.

They are trying to be redirected to ; ******@outlook.com

Answer 1

Hello. It’s possible you have a rule set up that’s trying to forward your emails to another address that’s either full or doesn’t exist, causing you to receive a postmaster undeliverable message.

To check, open Outlook web or the New Outlook app, click on Settings ⚙️, then go to Mail > Rules.

Check for any rules you don’t recognize, and if you find one, delete it right away. This could mean someone else created it, which might indicate your account’s been compromised. If that’s the case, remove the rule, change your password, and turn on 2FA to help keep your account safe.

Answer 2

If your emails are being intercepted or redirected to another account, it could be due to several reasons, including misconfigurations in your email settings or issues with your Outlook profile. One common issue is that when multiple accounts are associated with an Outlook profile, emails intended for one account may be sent to the Inbox of a different account due to folder mapping errors in the .ost file.

To troubleshoot this issue, you can try the following steps:

1. Check your email settings to ensure that there are no forwarding rules set up that might redirect your emails.
2. If you have multiple accounts, consider removing the secondary accounts temporarily to see if that resolves the issue.
3. Repair your Outlook data files using the ScanOST.exe tool if you are using Outlook 2007 or redownload the .ost file from the server if you are using Outlook 2010.
4. After making changes, send a test message to confirm that the account is set up correctly and monitor it to ensure that emails are being received properly.

If the problem persists, you may want to consult the Microsoft Community or support for further assistance.