Window Defender Security Update crashes software

Question

After install, Microsoft Defender Antivirus Update KB2267602 Version 1.443.828.0 corrupts our software package PPC Server III Version 3.1.0. I have had to revert to a restore point and reload our software 6 times in three days. I have stopped automatic updates. It has also made the computer that it's on go into shutdown mode and has trouble restarting. Since stopping the update, the computer has run just fine.

If you need information, please contact me with the information you need to resolve this issue so we can continue with keeping our systems secure.

Answer 1

I have already taken the above steps. Our software is legacy and does not have any current updates. I will contact our supplier with questions to resolve this issue, but it seems to me this is something that Microsoft should address.

Answer 2

It seems that the update KB2267602 for Microsoft Defender Antivirus is causing issues with your software package PPC Server III Version 3.1.0, leading to corruption and shutdown problems. Here are some steps you can consider to address the issue:

1. Uninstall the Update: If the update is causing significant issues, you can uninstall it. Go to Control Panel > Programs > View installed updates, find the update, and uninstall it.
2. Check for Compatibility: Ensure that your software package is compatible with the latest version of Microsoft Defender Antivirus. Sometimes, software may require updates to work seamlessly with security updates.
3. Contact Support: Since you mentioned needing further assistance, consider reaching out to Microsoft Customer Service and Support for more targeted help regarding this specific update and its impact on your software.
4. Monitor Future Updates: Keep an eye on future updates and consider delaying them until you confirm compatibility with your critical software.
5. System Restore: If you continue to experience issues, using a system restore point, as you have done, is a valid approach to revert to a stable state.

If the problem persists, it may be beneficial to document the issues and any error messages you encounter to provide to support for a more efficient resolution.

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References:

• Microsoft Security Bulletin MS13-034 - Important
• The computer needs to be restarted before Setup can continue
• Microsoft Security Bulletin MS13-058 - Important
• Windows Update hangs and new updates are uninstalled after a restart