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Request refund

Tracy Colebrook 40 Reputation points
2026-02-13T08:19:45.2133333+00:00

Hi. How do I request a refund for my subscription please

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Estrella721 40,875 Reputation points Independent Advisor
2026-02-13T08:55:29.0633333+00:00

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to your Microsoft account and check the charges there.

https://account.microsoft.com/services

Then you can follow the steps in this link to cancel the subscription and request a refund if you are eligible:

https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

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  1. Willie Tagaloa 0 Reputation points
    2026-06-16T15:30:57.4766667+00:00

    May 12, 2026 | Order number 02eda7d3-5424-

    4338-b408-1c87fa25d82d

    My credit card was charged in 14th June ‘26.

    I cancelled subscription the very next day following the charge.

    There is no option to raise this specific line of inquiry, and I get stuck in a loop. No number to call. No one to email. AI assistance is inadequate.

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  3. kylie johns 0 Reputation points
    2026-02-26T21:59:05.05+00:00

    how do i stop a payment for a subscription i dont have ?

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  4. AI answer

    2026-02-13T08:19:55.1733333+00:00

    To request a refund for your Microsoft subscription, you can follow these general steps:

    1. Identify your subscription type: Determine if your subscription is a license-based product, online service, or another type.
    2. Understand the cancellation policies: Each subscription type has specific rules regarding refunds. Make sure you are aware of these before proceeding.
    3. Contact Microsoft Support: Since refund requests may require sensitive information, it's best to contact Microsoft directly. You can do this by visiting the Microsoft support page and selecting the appropriate product for assistance.
    4. Submit your refund request: Follow the instructions provided by the support team to formally submit your refund request. Be prepared to provide any necessary documentation or details regarding your subscription.

    Make sure to act within the time frame specified in the refund policy for your subscription type to ensure eligibility for a refund.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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