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Question

my access to this pc has been temporarily suspended because my ip address has been used without my permission. It is telling me to call. (888) 839-5928

Answer 1

Hello

That's a fake pop up.

Can you please hold down Ctrl+Alt+Del, then launch Task Manager, and then end all browser items there to close it. That page is definitely scam, but as long as you didn't call the number and engage in any of the requested activities, your computer is not hacked. It is just a pop up page that can have some audio effect (sometimes) and display in full screen mode, so it appears the computer is locked.

Scammers use various methods to trigger these pop-ups. Pop-ups are a form of online advertising. They are often integrated into websites or applications through ad services. Many websites use third-party advertising services to display ads. Sometimes, these ad services might inadvertently allow scam ads to be displayed. This does not mean the website itself is malicious, but it indicates a lack of stringent ad vetting.

You can read more about this type of support scam here: https://support.microsoft.com/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435

Answer 2

The message and phone number described are part of a tech support scam, not legitimate Microsoft support.

Do not call that number, do not pay anything, and do not let anyone who called or who answers that number remotely access the PC.

Immediate steps:

1. Close the fake warning
   • Try pressing ALT + F4 to close the browser window showing the message.
   • If it will not close, restart the computer.
2. If remote access was granted
   • Disconnect from the internet (unplug network cable or turn off Wi‑Fi).
   • Remove any remote-access tools the scammer asked to install.
   • Run a full antivirus scan with Microsoft Defender or other trusted security software.
   • Change passwords for important accounts (email, banking, Microsoft account) from a clean device.
3. If any payment or card details were given
   • Contact the bank or card issuer immediately and report possible fraud.
4. Report the scam to Microsoft
   • Use the reporting page at https://microsoft.com/reportascam as described in the guidance.

For real Microsoft help, always start from the official Microsoft Support site and never from a phone number shown in a pop‑up or unsolicited call. Microsoft error and warning messages never include phone numbers.

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References:

• Protect yourself from tech support scams
• Protect yourself from online scams and attacks
• Who do I call for support? - Microsoft Q&A