Blue screen problem

Question

Blue screen problem

Davit Chkhaidze 0

Deleted intel(r) 82574L gigabit network connection,After that restarted pc it turned on normally,after 10 second blue screen came up was written that missing thing was gdrv3.sys then it's self restarted pc and it was doing that over and over.is it possible to fix it without deleting any files.just to be clear I can't use pc more 10 second

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3 answers

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Answer 1

VARADHARAJAN K 9,681 Volunteer Moderator

@Davit Chkhaidze

are you using windows 7 or 10 os ?

Download intel lan driver from motherboard manufactuere site with your motherboard model no

Davit Chkhaidze 0 Reputation points

2026-04-01T19:05:27.3566667+00:00

it happened on 10 now i updated to 11 now i will try it

Answer 2

David-M 112.9K Independent Advisor

Hi. I'm David, and I'm happy to help you.

The driver you mentioned belongs to a software component from Gigabyte Technology. It's used to enable communication between the motherboard hardware and various management tools from the brand. According to my search, this driver is most commonly used by the Gigabyte Control Center or App Center.

To confirm this diagnosis, I would like to check the minidumps that were created.

Please, try starting Windows in Safe Mode with Networking.

(Hopefully, in Safe Mode with Networking, you'll be able to start the computer stably for some checks and procedures.)

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

At the Startup settings step, press 5 or F5 to start Windows in Safe Mode with Networking.

(If the blue screen also occurs in Safe Mode with Networking, please let me know.)

If Windows starts in Safe Mode with Networking, see if your computer created minidump files.

These files are in C:\Windows\Minidump.

(If you don't have a Minidump folder, check if it is in the plural Minidumps.)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

Looking forward to your reply.

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Davit Chkhaidze 0 Reputation points

2026-04-01T13:00:27.37+00:00

Thanks for reaching,I found those files using "Safe Mode" but thing is i don't have access to the Internet"i don't have the cable of the internet" i was using phone to share internet on my pc,I tried to took those files and transfer on my mobile so i would upload those from my phone but PC can't detect it,in those minudumps file is 5 thing if it helps
David-M 112.9K Reputation points Independent Advisor

2026-04-01T13:11:59.4166667+00:00

Thanks for the clarification.

To find clues, I would need to check the minidumps one by one.

But that's okay. Since you were able to start in Safe Mode, that already strengthens the suspicion that the driver "gdrv3.sys" may be the main cause of the problem.

Try this:

In Safe Mode, uninstall any Gigabyte applications. Then, try starting Windows in normal mode and see if the Blue Screen occurs again.

If you have more than one Gigabyte application installed and want to know which application is causing the problem, you can uninstall one application at a time and try starting in normal mode.

Please let me know how it goes.

Feel free to ask any questions you may have.

Davit Chkhaidze 0

Just to be clear there is alot,should i go one by one(will it be bad for pc to deleting each of them and trying"shutingdown" pc that many time, if it is jot i will do it,just want to be a carefull

David-M 112.9K Reputation points Independent Advisor

2026-04-01T13:32:02.6233333+00:00

Blue screen errors can corrupt the system. So it's not a good idea to do this multiple times.

But I was surprised you said there were many. I expected you to have 1 to 3 applications. Can you share a screenshot showing the Gigabyte applications you currently have installed?

It's okay if it's a screenshot taken using a camera or smartphone.

Looking forward to your reply.
Davit Chkhaidze 0 Reputation points

2026-04-01T13:34:04+00:00
David-M 112.9K Reputation points Independent Advisor

2026-04-01T14:13:05.1+00:00

Thanks for the screenshot.

I suggest starting by uninstalling the applications listed below.

GIGABYTE Control Center 25.10.16.01

GBT_Dynamic_Lighting_Lib_05.27.01.01

GBT_MB_Update

GBT_VGA_25.11.14.01

GIGABYTE Installer

GIGABYTE Performance Library

GIGABYTE SSD Firmware Update Tool

GIGABYTE Storage Library

It's not worth risking system corruption. So uninstall them all at once.

Check if the system will start in normal mode after uninstalling the applications.

Please let me know how it goes.

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-01T14:18:38.59+00:00

David i love you so much my man it's working i'm thankfull now what's your recommendation,i want them to have back it's not bcs i need them, it's bcs i want thwm for colors and you know.
Davit Chkhaidze 0 Reputation points

2026-04-01T14:31:46.4866667+00:00

https://www.mediafire.com/folder/ttm8g6vikzzke/New+folder

There is a link of that "MiniDumps" File if you still need.
Davit Chkhaidze 0 Reputation points

2026-04-01T14:38:02.5333333+00:00

David i love you so much my man it's working i'm thankfull now what's your recommendation,i want them to have back it's not bcs i need them, it's bcs i want thwm for colors and you know.
Davit Chkhaidze 0 Reputation points

2026-04-01T14:39:42.6+00:00

I clicked that download button,it downloaded (technically whatever i uninstalled, thought it would fixed) now after restarting it's self it did same still that gdrv3.sys missing
Davit Chkhaidze 0 Reputation points

2026-04-01T15:24:07.43+00:00

My Windows is offering me the option to download and install Windows 11. There is a red warning that says, “Your version of Windows has reached the end of support. Your device is no longer receiving security updates. Your device is missing important security and quality fixes.”

Should I upgrade to Windows 11? I’m not sure — I’ve never done this before. How long will it take, and will I have full access to all future Windows 11 features?

For context, my PC has the following specifications: Ryzen 7 7800X 3D, 1TB SSD, 32GB RAM (6400MHz), and a 570 Ti GPU.I saw on some forums, like Reddit, that after certain updates, Windows may not allow this upgrade. Could that be the reason? If I try now, is there any chance that it will work?
David-M 112.9K Reputation points Independent Advisor

2026-04-01T16:30:56.34+00:00

I checked the minidumps, and they all mention the driver "gdrv3.sys". Therefore, the blue screens you received are caused solely by this driver.

Regarding the GIGABYTE Control Center, do not install it via the pop-up. Go to the support section of the Gigabyte website, search for your motherboard model, and download the latest version from there. It should be in the "Utilities" or "Software" category.

Regarding the Windows 11 update:

Since the update was offered to you, I believe Windows has already determined that your computer meets the minimum requirements for Windows 11. However, I suggest downloading the PC Health Check from the link below, installing it, and verifying if your PC truly meets all the requirements.

https://aka.ms/GetPCHealthCheckApp

After installing, open PC Health Check. Then, under "Introducing Windows 11", click "Check now".

If you want, share a screenshot of the result. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

If the tool indicates that all requirements are met, you can upgrade to Windows 11. However, I suggest doing this only when you are certain that the system is stable.

Let me know if the blue screen happens again. You might need to update something to be able to use those apps again.

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-01T16:48:28.0066667+00:00

About that pc meets what ever is needed to install Windows 11,but i still can't use GCC app,as you said i downloaded from website,adter installing it did same problem
Davit Chkhaidze 0 Reputation points

2026-04-01T17:03:12.7633333+00:00

So i decided to install Windows 11 as long as it's free also windows stoped to receving security updates,overall i will install that i will try to install GCC on Windows 11 and hope it will works and i will not get any problem about that,if not i will still reach to you
David-M 112.9K Reputation points Independent Advisor

2026-04-01T17:17:38.6866667+00:00
Ok. As long as the responsible application isn't installed, I believe you won't have any instability issues installing Windows 11.

If the problem persists, please share a screenshot of your system information.

Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

Feel free to ask any questions you may have.
David-M 112.9K Reputation points Independent Advisor

2026-04-01T19:16:02.02+00:00

If you have any questions, don't hesitate to ask.
Davit Chkhaidze 0 Reputation points

2026-04-01T19:46:46.4733333+00:00

not yet David,i just finished windows 11 updates now i will go install GCC
David-M 112.9K Reputation points Independent Advisor

2026-04-01T19:48:36.1+00:00

No problem. Take all the time you need.

If you have any questions, don't hesitate to ask.
Davit Chkhaidze 0 Reputation points

2026-04-01T19:55:49.5333333+00:00

@David-M I did everything,it's working but there is 2 thing,There is a update it's up to me nothing serious (Talking About GCC APP) (Should i give a try and install)?

i can use it normally change colors etc.Seconed is i don't know it's just me maybe this Windows 11 looks slow bit delayed.
David-M 112.9K Reputation points Independent Advisor

2026-04-02T11:53:19.9966667+00:00

Sorry for the delay in reply. I've been offline.

You can try installing these updates and see if the system stays stable. It might even improve the slowness issue you noticed.

First, create a restore point as a precaution. That way, if any problems occur, you can revert the system to the state it was in when the restore point was created. This feature has saved me countless times.

For more information about System Restore and how to create a restore point, see the article below.

https://support.microsoft.com/en-us/windows/system-protection-e9126e6e-fa64-4f5f-874d-9db90e57645a

Regarding the slow performance in Windows 11, in addition to the drivers suggested by GCC, it's worth checking the support section of the Gigabyte website. Search for your motherboard model and see if there are BIOS updates and AMD Chipset drivers available.

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-02T12:49:49.13+00:00

So everything is working properly,installed new updates of GCC app.But still got that feeling windows isn't working properly.
Davit Chkhaidze 0 Reputation points

2026-04-02T12:55:24.06+00:00

a

also wanna know why i have amd software it not for cpu (ihave ryzen 7 7800x3d) (rtx 5070ti) and call me crazy but while i was sending this picture i risezed in "paint" and you know when you click ones on whatever it will be folder or anything you can move on your desktop in any position,i was moving that "pain" i moved it pretty fast and it started laging when i did slowly it did not lagged
Davit Chkhaidze 0 Reputation points

2026-04-02T12:57:37.2033333+00:00

also after pressing refresh it takes time to (you know while clicking it apps dissapiar for a second,so after clicking it,it takes time for do it)
David-M 112.9K Reputation points Independent Advisor

2026-04-02T13:19:20.8766667+00:00

All the behaviors you mentioned may occur due to outdated drivers and BIOS. You may need to update the other drivers for your motherboard and the BIOS. After updating to a new system, this is usually necessary to ensure good system performance and stability.

Go to the support area of the Gigabyte website, search for your motherboard model. Then download and install the latest drivers available. Some drivers may, unfortunately, not be installed/updated by GCC. You can compare the versions available on the Gigabyte website with the versions installed by GCC. This saves you time.

Afterwards, check if the BIOS is up to date. If it needs to be updated, do so following Gigabyte's instructions. You can use GCC to update the BIOS, but I prefer to do the procedure through the BIOS itself just to be safe.

As for AMD Software, it may be due to your AMD CPU having an integrated GPU. Perhaps GCC enabled it.

If you don't have a monitor connected to one of the motherboard's video outputs, you can disable the integrated GPU in the motherboard's BIOS. Then, uninstall AMD Software using DDU (Display Driver Uninstaller) or AMD Cleanup Utility to remove everything related.

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-02T14:25:37.6066667+00:00

That's sounds so complicated i'm gonna be hones,i don;t know if i will do those right i don't want to mess around things i don't know escpecially BIOS
Davit Chkhaidze 0 Reputation points

2026-04-02T14:40:00.8966667+00:00

So those are of my motherboard but i got confused by all those thing,if you look left sidee "Driver" "BIOS" "UTILITY" each of them have different amount apps or program(whatever it's called)do i have to download everything ?

and then install?
David-M 112.9K Reputation points Independent Advisor

2026-04-02T16:09:03.0566667+00:00

Of the drivers provided by Gigabyte, you don't need to install the "AMD APU Driver" if you're not using the integrated GPU. As for the other drivers, you'll notice that there are multiple versions of the same driver in some categories. Simply install the most recent version; you don't need to install all versions.

You don't need to install anything that's in the "Utility" category.

Regarding the BIOS update, you will find instructions in the official Gigabyte article at the link below.

https://www.gigabyte.com/Support/Consumer/FAQ/4337

As long as you follow the instructions to the letter, you shouldn't have any problems.

Feel free to ask any questions you may have.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Davit Chkhaidze 0 Reputation points

2026-04-02T16:18:54.95+00:00

i just can't do it,I think that i'm gonna ruin everything even tho there is information how to do it.It's just risky
Davit Chkhaidze 0 Reputation points

2026-04-02T16:28:09.59+00:00

i wanna know there

is windows and windows.old that old one supposed to be there is not taking extra place ? what if i just delete it ?
David-M 112.9K Reputation points Independent Advisor

2026-04-02T16:31:29.8533333+00:00
I understand your concern. Driver updates are routine and nothing to worry about. For the BIOS update, simply follow the manufacturer's instructions carefully.

You can try updating only the drivers. The problem is that without updating the BIOS, you may experience instability or other strange behavior.

Another alternative, if you'd rather avoid updates altogether, is to revert to Windows 10.

Regarding the Windows.old folder:

This folder is needed if you decide to go back to Windows 10 due to a problem. It also contains a copy of your files.

The folder is usually automatically deleted 10 days after upgrading to Windows 11.

But if you need to free up space now, do the procedure below.

Note: Deleting your previous version of Windows can't be undone.

Press "Windows + I", and select "System > Storage"

Scroll down the list and choose "Temporary files";

Select the "Previous version of Windows" check box and then choose "Remove files".

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-02T16:46:25.8+00:00

just to make clear i have to download that one top yea ? with name Checksum: 70E3
David-M 112.9K Reputation points Independent Advisor

2026-04-02T16:53:37.45+00:00
You need to see which version is currently installed.

If you want me to help you check this, please share a screenshot of your system information.

Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the screenshot tool.

Looking forward to your reply.
Davit Chkhaidze 0 Reputation points

2026-04-02T16:55:16.2733333+00:00

There you go.
David-M 112.9K Reputation points Independent Advisor

2026-04-02T16:59:05.9233333+00:00

Thanks for the screenshot.

Yes. The version you need to install is "FC3a" with "Checksum: 70E3".

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-02T17:03:52.2266667+00:00

i downloaded that one but it does not has installion just some files
David-M 112.9K Reputation points Independent Advisor

2026-04-02T17:12:44.6466667+00:00

That's normal. You need to download the update file and then extract it. Preferably, place it in the root of C: for easy access, and follow Gigabyte's instructions to apply the update via the motherboard's BIOS.

The update is not performed by Windows, but by the BIOS. Therefore, there is no installation file.

Feel free to ask any questions you may have.
David-M 112.9K Reputation points Independent Advisor

2026-04-02T17:13:13.3+00:00

Sorry. Duplicate post.
Davit Chkhaidze 0 Reputation points

2026-04-02T17:18:47.6533333+00:00

wich one should i choose ?
David-M 112.9K Reputation points Independent Advisor

2026-04-02T17:21:36.9133333+00:00

The first one. Involving the "Q-Flash".

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-02T17:26:40.1166667+00:00

but i don't have any usb (like the one wheere you drop files and takeout from pc)
David-M 112.9K Reputation points Independent Advisor

2026-04-02T17:34:03.01+00:00

You don't necessarily need a USB flash drive. When you need to find the file, you can select the internal drive (C:). That's why I suggested placing the file in the root of C: for easy access.

Honestly, if you don't feel confident doing this yourself, it might be best to seek help from a technician you trust. This way, you avoid additional headaches.

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-02T19:31:46.2866667+00:00

You are Absolutely right.Thing is they always charge you.Anyways David thank you so much for your time and help.Wish you best in life.
David-M 112.9K Reputation points Independent Advisor

2026-04-03T14:04:35.8533333+00:00

Were you able to update the BIOS, or would you prefer to leave that to a trusted technician?

Regarding the original problem in this thread (blue screen caused by the driver "gdrv3.sys"), was it resolved? Has the system displayed any new blue screens?

Feel free to ask any questions you may have.
Davit Chkhaidze 0 Reputation points

2026-04-03T14:08:36.44+00:00

There is no blue screen anymore,Thanks for help i actually wrote here yesterday as it seems message was deleted,So appreciate for help again,Regarding to BIOS update,i will leave it i have not installed new windows 4 months maybe already 5,The PC i bought from a guy i asked him to install Win11(he also will delete everything i think it will be better for pc) and he will update everything.Plus he told me way lower to do those things then others.
David-M 112.9K Reputation points Independent Advisor

2026-04-03T14:20:40.6166667+00:00

Thanks for the clarification.

Glad that the blue screen problem has been resolved.

When I installed Windows 11 on my PC, I opted for a clean install because when I installed Windows 10 from Windows 7, I had some problems due to leftovers from third-party software from the previous system. Therefore, what the guy you consulted will do will likely improve your system's performance.

Regarding the BIOS update, it's only to ensure that no more blue screens occur. I installed Windows 11 without updating the BIOS just for testing, and I had some strange problems, like disappearing disks and instability. After updating the BIOS, everything was perfect.

If you have any questions, don't hesitate to ask.
Davit Chkhaidze 0 Reputation points

2026-04-03T14:29:28.6566667+00:00

Absolutely,If i have to something to lose (wich i don't) He has USB(where i will transfer some files that i need).
As you mentioned that your PC had some kinda magician disappearance,I can tell that it's Third day i have Win11 and there is not any kinda of problems but as ai mentioned it will be good if i will make clear pc again,As you said it will improve system' performance and PC will breath still.
However Thanks for you support.
David-M 112.9K Reputation points Independent Advisor

2026-04-04T13:19:32.1066667+00:00

Glad to help.

If you have any questions, don't hesitate to ask.

Answer 3

AI answer

The repeated blue screen mentioning gdrv3.sys indicates a faulty or incompatible driver (often installed with third‑party software, for example hardware utilities). Because Windows crashes within about 10 seconds, recovery must be done from Safe Mode or Windows Recovery Environment (WinRE), not from normal desktop.

Use these steps in order, stopping when the system becomes stable again.

Boot into Safe Mode
Hold the power button for 10 seconds to turn off the PC.
Turn it on and as soon as Windows starts loading, hold the power button again to force it off. Repeat this 2–3 times until the Windows Recovery or Automatic Repair screen appears.
On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
After restart, press 4 (or F4) to Enable Safe Mode.

If Safe Mode works and the system stays up:

Remove or repair the gdrv3.sys driver
Press Win+X > Device Manager.
Expand System devices and Network adapters and look for any device from the same vendor as the software that installed gdrv3.sys (often a motherboard or hardware utility). Right‑click and choose Uninstall device; if offered, check Delete the driver software for this device.
Also open Settings > Apps > Installed apps and uninstall any utility that installed gdrv3.sys (for example, vendor “tuning” or monitoring tools).
Restart normally and see if the blue screen stops.

If the system still crashes or Safe Mode is not stable, use System Restore.

Use System Restore from WinRE
Boot again to Windows Recovery as above.
Select Troubleshoot > Advanced options > System Restore.
Choose a restore point from before the Intel 82574L adapter removal and before the gdrv3.sys crashes started.
Let System Restore complete and restart.

If System Restore is not available or does not help, repair Windows system files.

Run System File Checker (SFC) from Safe Mode or WinRE
Boot into Safe Mode (or Command Prompt from Advanced options in WinRE).
Open Command Prompt as administrator.
Run:
```
   sfc /scannow
```
Wait for the scan and repair to complete, then restart.

If the blue screen persists and no restore point is available, the remaining non‑destructive option is a Windows reset while keeping personal files.

Reset this PC (keep files)
Boot to Windows Recovery.
Select Troubleshoot > Reset this PC.
Choose Keep my files.
Choose Cloud download or Local reinstall and follow the prompts.

This reinstalls Windows system files and drivers but keeps personal data. Applications will need to be reinstalled.

If even after a reset the system continues to blue screen, hardware diagnostics and possibly a clean reinstall (delete everything) may be required.

References:

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