Open Windows App

Question

I purchased Business Premium this morning and I am needing to download Microsoft windows app and it says it is downloaded but when i click the open button it goes to a refresh screen and will not open. Also, it is not showing up on my computer screen

Answer 1

Use the following steps to troubleshoot the Windows app from Microsoft Store not opening or appearing:

1. Reset Microsoft Store
   1. Press Windows key + R.
   2. Type wsreset.exe and select OK.
   3. A blank Command Prompt window opens and closes after about 10 seconds, then Microsoft Store opens automatically.
   4. In Microsoft Store, search for the Windows app again and select Get or Install.
2. Confirm the app actually installed
   1. Open Microsoft Store.
   2. Go to your Library (icon in the left pane).
   3. Check if the Windows app shows as Installed. If not, select Install.
3. Check reasons the app might not appear or install If it still does not open or show on the device, verify the following:
   1. The app is available in the current country/region.
   2. Microsoft family settings are not blocking the app (if using family features).
   3. The app has not been removed from Microsoft Store.
   4. The device is compatible with the app (Store hides incompatible apps or the purchase/install button).
   5. The PC has been restarted after recent Windows updates.
   6. The PC is authorized and signed in with the correct Microsoft account in Microsoft Store.
4. Open the app from Start
   1. Select Start.
   2. Start typing the app name (for example, “Windows app”).
   3. If it appears in search results, select it to open.

If the app still will not open after these steps, repeat the Store reset, uninstall the app from the Store Library if it shows as installed, then install it again.

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References:

• I can't find or install an app from Microsoft Store
• Get apps from Microsoft Store on your Windows PC
• Find and install your Microsoft downloads from Microsoft Store

Answer 2

Hi Amy Reeves,

How is your issue going? Has it been resolved yet? If it has, please consider accepting the answer as it helps others sharing the same problem benefit too. Thank you :)

VP

Answer 3

Hi Amy Reeves,

Purchasing a Business Premium license provisions your account for the standard Microsoft Office productivity suite, but it appears there might be a mix-up regarding the specific software you are trying to use. The program officially named the Windows App in the Microsoft Store is a specialized client designed exclusively for connecting to remote Windows 365 Cloud PCs or Azure Virtual Desktop environments. Because a Business Premium subscription does not inherently include a Cloud PC license, this application is likely getting stuck in a refresh loop because it is repeatedly failing to find an active virtual machine assigned to your newly created credentials. If your actual goal is to install standard programs like Word, Excel, and Outlook, you can safely ignore the Store application, log into the Microsoft 365 web portal through your browser, and download the main Office installation package directly to your machine.

If you do have a separate virtual desktop environment and genuinely need the Windows App to function, we can resolve the installation glitch using built-in operating system tools instead of modifying sensitive system folders. Press your Windows key, type wsreset, and press enter to execute the command. A blank command prompt window will appear briefly to safely clear out your Microsoft Store cache, which usually resolves the issue where applications report as downloaded but fail to map to your system interface. Once the window closes, navigate to your main Windows Settings, click into Apps, find the Windows App in your installed list, and open the Advanced Options menu to run both the Repair and Reset functions. This will cleanly rebuild the application's local data footprint and force the shortcut to appear on your machine without damaging your secure login tokens.

Hope this answer brought you some useful information. If it did, please hit “accept answer”. Should you have any questions, feel free to leave a comment.

VP