PC shutdowns, hangs, black screen, worst pixels, LIVE KERNEL EVENT 141, igdkmd64 error

Question

My PC has been shutting down at unexpected times. It started 1 month ago. I had it checked, CMOS updated, BIOS set to defaults, software checks and updates, fans checks, overheating checks, everything is fine. I had contacted Dell service and they made me run countless tests, that came out fine too.

Recently, I noticed that just before shutdowns, sometimes mouse and keyboard hangs, sometime while working my screen hangs, sometimes the pixels get blurry that I felt my internet is bad which is not (i check speed which is okay), and very recently last 3 4 days, screen started turning black for few seconds (after that it does get to normal).

But the issues is, PC did shutdown again yesterday. This is bothering me for my work.

I checked windows reliability moniotor and there is this LIVE KERNEL EVENT 141. When I debugg those files (recent two), I got this evaluation: (they indicated to this **igdkmd64,**i dont know if it is driver issue, graphic card is corrupted, or power issue is there, i don't know. But it really started a month ago, last 5 months it was wonderfull no issue).

Please help me solve this issue.

1
Mini Kernel Dump does not contain unloaded driver list

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•                  Bugcheck Analysis                                    *
  

  ```sql
                                                                    *
  ``````*******************************************************************************

VIDEO_ENGINE_TIMEOUT_DETECTED (141)

One of the display engines failed to respond in timely fashion.

(This code can never be used for a real BugCheck; it is used to identify live dumps.)

Mini Kernel Dump does not contain unloaded driver list

Mini Kernel Dump does not contain unloaded driver list

Unable to load image igdkmd64.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for igdkmd64.sys

Key  : Failure.Exception.IP.Module

```python
Value: igdkmd64

Key  : Failure.Exception.IP.Offset

Value: 0x467b0

Key  : Failure.Hash

Value: {636d1a93-c867-035d-a363-0b571a365415}

Key  : Faulting.IP.Type

Value: Paged
VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffe40d7ec19010

Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

SYMBOL_NAME:  igdkmd64+467b0

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

STACK_COMMAND: .process /r /p 0xffffe40d504ca040; .thread /r /p 0xffffe40d61e47180 ; kb

FAILURE_BUCKET_ID:  LKD_0x141_IMAGE_igdkmd64.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {636d1a93-c867-035d-a363-0b571a365415}

Followup:     MachineOwner  
  
2 (DETAILED)  
***************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

***************************

VIDEO_ENGINE_TIMEOUT_DETECTED (141)

One of the display engines failed to respond in timely fashion.

(This code can never be used for a real BugCheck; it is used to identify live dumps.)

Arguments:

Arg1: ffffe40d7aeef010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

Arg2: fffff8044c7667b0, The pointer into responsible device driver module (e.g. owner tag).

Arg3: 0000000000000000, The secondary driver specific bucketing key.

Arg4: ffffe40d66d820c0, Optional internal context dependent data.  
  
Debugging Details:

------------------

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_1e3ef33194fad121\igdkmd64.sys, Win32 error 0n2

* WARNING: Unable to verify timestamp for igdkmd64.sys

BUGCHECK_CODE:  141

BUGCHECK_P1: ffffe40d7aeef010

BUGCHECK_P2: fffff8044c7667b0

BUGCHECK_P3: 0

BUGCHECK_P4: ffffe40d66d820c0

FILE_IN_CAB:  WATCHDOG-20260423-2150.dmp

DUMP_FILE_ATTRIBUTES: 0x10

  Live Generated Dump

FAULTING_THREAD:  ffffe40d61e47180

TAG_NOT_DEFINED_202b:  * Unknown TAG in analysis list 202b

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffe40d7aeef010

Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: ffffe40d66d820c0

PROCESS_NAME:  Zoho Assist.ex

SYMBOL_NAME:  igdkmd64+467b0

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

STACK_COMMAND: .process /r /p 0xffffe40d504ca040; .thread /r /p 0xffffe40d61e47180 ; kb

FAILURE_BUCKET_ID:  LKD_0x141_IMAGE_igdkmd64.sys

OS_VERSION:  10.0.26100.1

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {636d1a93-c867-035d-a363-0b571a365415}

Followup:     MachineOwner

---------

Answer 1

Hi. I'm David, and I'm happy to help you.

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According to the minidump information you shared, the crash was caused solely by the driver igdkmd64.sys, which belongs to the integrated graphics card of the Intel processor. No other driver is mentioned. However, based on the behavior you described, this driver may not be the only culprit.

The recommended course of action in this scenario is to analyze multiple minidumps. Therefore, please share any minidumps you have so I can analyze them.

These files are in C:\Windows\Minidump.

(If you don't have a Minidump folder, check if it is in the plural Minidumps.)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

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Looking forward to your reply.

Answer 2

The dump analysis shows a VIDEO_ENGINE_TIMEOUT_DETECTED (live kernel event 0x141) pointing at igdkmd64.sys, which is the Intel graphics kernel-mode driver. This is a Timeout Detection and Recovery (TDR) issue: the GPU (or its driver) is not responding in time, causing hangs, black screens, and sometimes shutdowns.

From the context:

• Bug check 0x141: VIDEO_ENGINE_TIMEOUT_DETECTED indicates a display engine failed to respond in a timely fashion and is used for live dumps.
• Related TDR issues (0x117 and 0x116) occur when the GPU or driver hangs and Windows attempts to reset the GPU; repeated or failed recoveries can lead to system instability.

Given the symptoms and dump details, the problem is most likely with the Intel graphics driver stack rather than general power or CPU issues.

Actionable steps:

1. Cleanly reinstall Intel graphics driver
   • Use Device Manager to uninstall the Intel graphics adapter and choose the option to delete the driver software if offered.
   • Reboot and install the latest Intel graphics driver from the PC/OEM support site (Dell) for the exact model and Windows build.
   • Avoid generic drivers from third-party tools; use only OEM- or Intel-provided packages.
2. Check for repeated TDR events
   • Use Reliability Monitor and Event Viewer to confirm multiple LiveKernelEvent 141 entries tied to igdkmd64.sys.
   • If they continue after a clean driver reinstall, this points more strongly to a hardware or firmware-level GPU issue.
3. Reduce GPU load and test
   • Temporarily disable any GPU overclocking or performance-tuning utilities.
   • Lower display resolution and refresh rate and avoid GPU-intensive apps for a while to see if hangs/black screens stop.
4. Firmware/BIOS and system updates
   • Ensure system firmware and BIOS are at the latest stable versions from Dell (even though defaults were already loaded).
   • Install all recommended OEM chipset and graphics-related updates.
5. If issues persist
   • With repeated 0x141 events referencing igdkmd64.sys after a clean driver and firmware update, treat this as a likely GPU or motherboard fault and escalate with Dell support, providing the LiveKernelEvent 141 dump details.

These steps directly address the TDR-based GPU timeout indicated by VIDEO_ENGINE_TIMEOUT_DETECTED and the Intel graphics driver module igdkmd64.sys identified in the dump.

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References:

• Bug Check 0x141: VIDEO_ENGINE_TIMEOUT_DETECTED
• Bug Check 0x117: VIDEO_TDR_TIMEOUT_DETECTED
• Bug Check 0x116: VIDEO_TDR_FAILURE