Problem with adding new payment methods

Question

My credit card has changed and I need to add a new payment method to renew my subscription. I have tried multiple methods but they are not being accepted

Answer 1

Please check and try it on a different browser and also use inPrivate or Incognito mode depending on the browser that you are using to be able to reach the support channel.

Answer 2

My apologies and I noticed you rated my answer as unhelpful here, and I want to make sure I answered your question completely and accurately. Is there anything else I can help you with?

Answer 3

Hello Richard, good day and thanks for your question. Sorry to know about this and I understand that you have encountered an issue with regards to payment method for your Microsoft 365 subscription.

If your card is up to date and you have also verified that it is working for other purchase that you made online, please check and try this on a different browser or by using inPrivate or Incognito browsing and another alternative is to link your card to PayPal and use it as payment method. Please see below for other things that you can also check with regards to this issue.

• Enter your name precisely as it appears on the card and only include your middle initial if it appears on your card.
• If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "My Company" you may split the company name into the first and last name fields.
• If the company only has one name, for example, "Company," enter the company name in both the first and last name fields.
• If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field and do not shorten or abbreviate your address.
• The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

https://support.microsoft.com/en-us/account-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

https://support.microsoft.com/en-us/account-billing/change-your-microsoft-subscription-payment-method-and-options-39ab4bc1-01f9-fc28-c3a5-49e87b6e7611

https://support.microsoft.com/en-us/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

If you will still encounter an issue even after trying out the alternatives, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.

Answer 4

Use the Microsoft account billing pages to add a new payment method, then check a few common causes for cards being rejected.

1. Add the new card correctly
   1. Go to the Payment options page of the Microsoft account dashboard: sign in via the link in the article “Add a new bank or credit card to your Microsoft account”.
   2. Select Add a new payment method.
   3. Enter the new credit card details exactly as they appear on the card and on the bank statement (name, number, expiry date, billing address, postal/ZIP code).
   4. If the card is not accepted, try entering the postal code with and without spaces, as suggested in the article.
   5. After saving, the new payment method will be available when renewing or purchasing a Microsoft 365 subscription.
2. Attach the new payment method to the subscription
   1. Go to the Services & subscriptions page (from the “Troubleshoot payment option issues” article).
   2. Locate the Microsoft 365 subscription.
   3. Use the option to change the payment method and select the new card just added.
3. If the card is still not accepted
   1. Confirm the card is issued in a region that is supported for the Microsoft account and matches the account’s country/region (not all payment methods are supported in all regions).
   2. Make sure the card is active, not expired, and has sufficient funds or available credit.
   3. If using PayPal instead of a card, ensure the PayPal account has a linked credit card or confirmed bank account; otherwise it cannot be used with a Microsoft account.
   4. If errors persist, contact the bank or card issuer to check for security blocks or declined authorizations.
4. If there is a past-due balance
   • If a message appears to contact support when trying to remove or change a payment option, there may be a past-due balance on a Microsoft subscription. Follow the guidance in the “Troubleshoot payment option issues” article to resolve the past-due balance before changing payment methods.

If, after these steps, the payment method still cannot be added or used, contact Microsoft support using the links in the referenced articles so the billing team can review the account and payment attempts in detail.

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References:

• Troubleshoot payment option issues
• Add a new bank or credit card to your Microsoft account
• Manage payment methods for Microsoft business accounts