Can't access email - (PII removed ***@hotmail.com)

Question

I have two hotmail accounts:

(PII removed)

I am unable to access the secondary account - (PII removed ***@hotmail.com). I am getting a message that says I need to sign into that account however, I cannot recall the password for that account so cannot sign in.

I have tried multiple times to change my password for (PII removed) using the online system but to no avail. When I try to access a code to enter to continue the process, it tells me that that the 6 digit code program is currently unavailable.

I am sure by now this account has been blocked since I have tried so many times and ways to change the password. Therefore, I am requesting your assistance in regaining access to this account and resetting the password.

Please feel free to contact me via my phone number (PII removed) via text or voice or by my primary email - (PII removed ***@hotmail.com).

Thank you, in advance, for you assistance.

Beth Ganer

Answer 1

Hey there! Nice to meet you!

The error message you received indicates that your account is blocked due to the system detecting unusual activity.

Kindly perform these steps to fix the verification method error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 24 hours to reset the password.
3. If the issue persists, kindly wait exactly 48 hours to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did
4. In case the 48 hours don't work, you may need to wait a longer period, exactly a week.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (24 hours, 48 hours, and a week), as this may reset the lock cooldown.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl