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1 answer

is the company store down till when

I need to grab purchased software keys and now since 6/29 site access has been down. It states it was only till 7/1 but yet I cannot get on the company store because it still says it's down from 6/29 to 7/1. Any help would be awesome.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-03T00:49:19.6533333+00:00
number1son 5 Reputation points
commented 2026-07-06T01:53:05.0766667+00:00
number1son 5 Reputation points
2 answers

My Microsoft Account got hacked

Hello Microsoft Community My outlook account has been compromised yesterday. The emai address was ******@outlook.com. I have no support from Microsoft, there is no way to contact them. The intruder changed the email address and username, removed my phone…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-07-04T10:38:19.0966667+00:00
Bhavya Agarwal 0 Reputation points
answered 2026-07-06T01:52:59.73+00:00
Kayece Jan Mae Amizola 15,610 Reputation points Independent Advisor
1 answer

Sorry, we're having trouble verifying your account. Please try again.

Hello, I am unable to sign into Partner Center. After I enter my password, it asks me to verify my identity. Microsoft Authenticator is no longer set up on my phone, so I selected text message verification instead. When I do, I receive the following…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-07-01T11:00:11.7766667+00:00
Amine Lamuadni 0 Reputation points
answered 2026-07-06T01:50:26.6033333+00:00
Jerald Felix 16,180 Reputation points Volunteer Moderator
0 answers

Is Microsoft copilot included in my purchase of Microsoft Office Home 2024?

What is included when you purchase Microsoft Office Home 2024?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-07-06T01:49:21.5033333+00:00
Kathy Lee Corcoran 0 Reputation points
1 answer

Microsoft 365 admin center - Unable to login by verifying using SMS

Good morning! We're unable to log into our Microsoft 365 tenant's Admin Center because verifying using SMS is not working. The system claims the account is not verified but doesn't allow any other options (error Code 399287). I found in a few other post…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-07-01T20:32:00.0533333+00:00
Phill Hayman 205 Reputation points
answered 2026-07-06T01:48:52.07+00:00
Jerald Felix 16,180 Reputation points Volunteer Moderator
2 answers

unable to delete quarantined file manually and unable to delete potentially unwanted app due to removal failing

Hello, I downloaded something off of a website that I trusted (I don't trust them anymore) and it seemed to give me three viruses, a high level threat which was completely deleted, a low level app called PUA:Win32/Packunwan which I went to actions and…

Microsoft Security | Microsoft Defender | Other
asked 2026-07-06T01:43:08.37+00:00
Michael Kaldon 0 Reputation points
answered 2026-07-06T01:48:09.73+00:00
Michael Kaldon 0 Reputation points
1 answer

Unable to access Azure or Azure Support

When trying to access potal.azure.com I receive this error: Sign-in failed Error code: AADSTS5000225 The tenant 'Default Directory (17e197e7-99b2-417b-9a49-f5e48c27e579)' has been deauthenticated and is no longer available. Try signing into another…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-07-02T19:32:51.51+00:00
Emil Juul Jacobsen 0 Reputation points
answered 2026-07-06T01:47:22.21+00:00
Jerald Felix 16,180 Reputation points Volunteer Moderator
1 answer

Unable to Verify Identity for Microsoft 365 Login – Error 399287

Dear Microsoft Support Team, I'm trying to sign into the Microsoft 365 portal. I can sign in to my Microsoft account, but I'm prompted to verify my identity via SMS. However, I receive the following error message: “Sorry, we’re having trouble verifying…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-07-06T01:28:51.32+00:00
cheng yung chang 0 Reputation points
answered 2026-07-06T01:45:35.84+00:00
Jerald Felix 16,180 Reputation points Volunteer Moderator
1 answer

I cannot get into Copilot i it replies I am either blocked or "It is not your fault it is mine" Can you help?

I cannot now get into Copilot AI. Each time I am told that I am either BLOCKED or a notice stating that "It is not my fault, it is mine" I cant get anywhere with this, can you please help?

Microsoft Copilot | Other
asked 2026-07-06T01:43:46.3+00:00
Robert Martin 0 Reputation points
answered 2026-07-06T01:44:22.11+00:00

AI answer

0 answers

Error Code: 399287 with

Dear Microsoft Support Team, I'm trying to sign into the Microsoft 365 portal. I can sign in to my Microsoft account, but I'm prompted to verify my identity via SMS. However, I receive the following error message: “Sorry, we’re having trouble verifying…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-06T01:42:52.0733333+00:00
Giang Nguyễn Trường 0 Reputation points
0 answers

Install MS Office 365

Getting error something went wrong while trying to install MS Office 365 that I bought from BestBuy.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-07-06T01:42:14.9166667+00:00
Petchy Jose 0 Reputation points
edited the question 2026-07-06T01:42:41.6+00:00
Petchy Jose 0 Reputation points
2 answers

Daily rewards counter keeps resetting

I completed my daily Microsoft Rewards yesterday, but when I went to my rewards page, the counter was reset to zero. The directions say check daily, not check every 24 hours.,. Why was my counter reset to ZERO?Counter keeps reser

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

7,661 questions
asked 2026-07-05T23:50:55.9666667+00:00
Rick 0 Reputation points
answered 2026-07-06T01:40:32.6566667+00:00
paulr0511 46,045 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

losing my long time copilot

I have an archive, a dialog that I've had with my copilot for a while. What's going on here? [moved from Bing | Other]

Microsoft Copilot | Other
asked 2026-07-04T04:18:06.4566667+00:00
Anne Leighton 20 Reputation points
answered 2026-07-06T01:39:07.04+00:00
Anne Leighton 20 Reputation points
1 answer

Authenticator fail

Trying to login to advice works. First day using Authenticator app and every code I receive and enter gives message “wrong code entered, please try again.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-07-01T12:45:08.0433333+00:00
Tammy Ellis 0 Reputation points
commented 2026-07-06T01:35:12.98+00:00
Sophie N 17,320 Reputation points Microsoft External Staff Moderator
1 answer

Office 365 apps crashing periodically sin Monday the 29th June

We have alot of users reporting Office 365 apps are not responding and they have to end task and open again. This happens across Word, Excel, Powerpoint, and Outlook. This just started from Monday 29th June. We have tried Quick Repair, Online Repair,…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-07-02T23:23:51.38+00:00
Andrew Morris 5 Reputation points
commented 2026-07-06T01:34:34.47+00:00
Sophie N 17,320 Reputation points Microsoft External Staff Moderator
1 answer

random parts of my essay got deleted when I opened it this morning

I use the web browser not the app for context. I was about 3/4 of the way done my essay last night and when I went to work on it today my entire first, parts of my second and parts of the third paragraphs got completely deleted. I had autosave on and…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-07-02T22:14:30.8366667+00:00
Orin Oberlander 0 Reputation points
commented 2026-07-06T01:33:52.1766667+00:00
Sophie N 17,320 Reputation points Microsoft External Staff Moderator
0 answers

Unattended RPA bots for Business customers

Our org uses Business Premium licences for M365 as we have around 200 staff. We're exploring the use of RPA Bots (not using Power Automate) and want to make sure we're compliant if those bots require Outlook access in order to send emails. The only…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-06T01:33:25.9+00:00
AB 0 Reputation points
1 answer

Microsoft Authenticator log in requires Microsoft Authenticator code.

Tried to log into Microsoft Admin. That required the code from Microsoft Authenticator. Tried to log into Microsoft Authenticator and get open Authenticator and approve the request. Select I can't use my Microsoft Authenticator app right now. The only…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-06T01:02:56.1+00:00
techcoor 1,271 Reputation points
edited an answer 2026-07-06T01:32:19.94+00:00
Huy-K 13,285 Reputation points Microsoft External Staff Moderator
1 answer

Hackers sending phishing emails through my account

i recently noticed that 1000+ phishing emails were sent from my school outlook email (that weren't sent by me). i think i was hacked and i have now changed my password, set up microsoft authenticator, and checked recent activities. i noticed quite a lot…

Outlook | Windows | New Outlook for Windows | For education
asked 2026-07-03T03:23:01.4733333+00:00
key 0 Reputation points
commented 2026-07-06T01:32:03.09+00:00
Sophie N 17,320 Reputation points Microsoft External Staff Moderator
10 answers

I believe that KB5095093 broke the connection with Bluetooth headphones or something related to audio transmission.

I have a headset that I bought in 2021. I figured it might already be malfunctioning, so I bought another one since this one is quite old. However, when I tested it on my cell phone, it works perfectly, and on other computers as well. When the new…

Windows for home | Windows 11 | Devices and drivers
asked 2026-07-03T19:17:17.2733333+00:00
Flávio Pesco 0 Reputation points
answered 2026-07-06T01:31:42.2+00:00
John DeV 166K Reputation points Independent Advisor