MS Teams working on one broadband connection but not another

Question

Teams on my laptop is currently working unless I login via the web. On the laptop app it does not work at home but if I take the laptop to another house and login via their broadband, it works fine. Previously it worked at home but not on the other broadband connection, so it is currently having the opposite effect.

I also have it loaded on my iPhone and it works fine.

Answer 1

Hi!

Can your Teams working normally if you use Teams web App in your home's network environment?

Are there any error messages when you login in Teams?

Please check if you have an internet connection through your wi-fi.

If you have a stable internet connection than check that the firewall doesn't block the required IP ranges.

For more information, you can refer to:

https://learn.microsoft.com/en-us/office365/enterprise/urls-and-ip-address-ranges#skype-for-business-online-and-microsoft-teams