Viva Insights
A Microsoft Viva module that provides insights and recommendations designed to improve productivity and wellbeing.
80 questions
Viva Read Percentage Low
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Heather Dalby
1
Reputation point
Microsoft moderator only please: I read all of my emails, but the Viva read percentage for many of top collaborators is less than 100%. What are the conditions that have caused this error for others?
Please reply with confirmed information. Guesses aren't helpful in this case.
Thank you,
Heather
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 22%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKY%3C/text%3E%3C/svg%3E)
Kael Yao-MSFT 37,651 Reputation points Microsoft Vendor2022-01-05T02:35:25.897+00:00 I checked in my lab and found that some of the collaborators' email read percent are not 100% as well, although I don't have any unread emails in my mailbox.
While some collaborators who sent a less amount of emails are 100%.Usually I also only read the mails in the preview window without double-clicking to open it, so I think it may not be the cause here.
I suppose the possible cause may be there are some emails which have large contents in body and you didn't go fully through these ones.
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Heather Dalby 1 Reputation point
2022-01-05T13:15:49.623+00:00 Thank you - I appreciate your insight.
Is there a Microsoft moderator that has a confirmed answer to my question?
Thank you,
Heather -
Kael Yao-MSFT 37,651 Reputation points Microsoft Vendor
2022-01-06T02:02:17.55+00:00 Hi Heather,
Sorry but the related documentation doesn't have a detailed explanation on it.
If possible, I would suggest opening a service request via Microsoft 365 admin center so the support can take a further look into this issue.
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Heather Dalby 1 Reputation point
2022-01-06T12:37:23.87+00:00 I Thank you, but I have already found and read this information.
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Kael Yao-MSFT 37,651 Reputation points Microsoft Vendor
2022-01-07T07:56:25.357+00:00 To take a further look into this issue, I would recommend creating a service request as mentioned in my former reply.
Thanks for your understanding. -
Heather Dalby 1 Reputation point
2022-01-07T13:12:57.627+00:00 Please stop responding to this post. You're not providing an answer, just speculation, and it's not helpful.
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