Teams not using dock station microphone

Adam Wheatley 1

Hello,

We have recently purchased some Phillips 241B dock stations to be used with work laptops - the docks have built in webcam and microphones.

For some reason we are unable to get Teams to use the microphone on the dock station. We have checked in the Teams settings to ensure the correct mic is selected - this mic works fine with audio recorder. The mic built into the laptop also works without issues.

Any help with this would be much appreciated!

Adam

1 answer

JimmyYang-MSFT 53,686 Reputation points Microsoft Vendor

2020-08-18T05:50:56.43+00:00

Hi!

Have you tried to change another microphone device? Can it work on your Teams?

Is this microphone works in other applications?

Please make sure you have allowed Teams app to access your microphone.

Besides, we recommend you try to reinstall the drivers and re-add the device to Teams. If the issue persists, please try to repair your Office - Control panel> Programs> Programs and features> select Office 365> Change> Repair> Quick repair.
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Adam Wheatley 1 Reputation point

2020-08-18T08:16:15.213+00:00

Hi Jimmy,

So far we have tried the following steps:

Teams will pick up audio from the laptops built in webcam and microphone whilst plugged into the dock without issue - as soon as we change the audio device in Teams to use the docks microphone it won't pick up any audio.

We have tested the docks microphone in Windows voice recorder and works fine.

Checked microphone permissions and Teams is allowed to use the docks microphone.

Reinstalled Teams.

Updated dock station drivers to the latest version.

I also tried a quick repair of Office.

Thanks, Adam

JimmyYang-MSFT 53,686 Reputation points Microsoft Vendor

2020-08-21T10:51:29.267+00:00

Hi!

Does this issue still occured if you are using Teams web App?

If you're having trouble hearing audio in Teams. Here are some troubleshooting for your reference:

https://support.microsoft.com/en-us/office/my-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a
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Teams not using dock station microphone

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