MS teams is not working on my wi-fi but working on mobile hotspot. Please help

Question

My wifi seems to be working perfectly fine and I am able to access all other websites except Teams. as soon as switch to hotspot from my mobile phone the problem goes away. please help.

Answer 1

Hi GAURISHABAJPAI-6961,

What do you mean Teams is not working? Cannot log in client or anything else?

Does anyone else have the same issue?

Could you provide us a screenshot about the error message if exists?

It recommends you optimize WiFi as the following tips. Then, have a retry.

• Implement QoS or WiFi Multimedia (WMM) to ensure that media traffic is getting prioritized appropriately over your WiFi networks.
• Plan and optimize the WiFi bands and access point placement. The 2.4 GHz range might provide an adequate experience depending on access point placement, but access points are often affected by other consumer devices that operate in that range. The 5 GHz range is better suited to real-time media due to its dense range, but it requires more access points to get sufficient coverage. Endpoints also need to support that range and be configured to leverage those bands accordingly.
• If you're using dual-band WiFi networks, consider implementing band steering. Band steering is a technique implemented by WiFi vendors to influence dual-band clients to use the 5 GHz range.
• When access points of the same channel are too close together, they can cause signal overlap and unintentionally compete, resulting in a bad experience for the user. Ensure that access points that are next to each other are on channels that don't overlap.