Viva Connections
A Microsoft Viva module that provides a gateway to a modern engagement experience.
91 questions
Issue connecting to my professionnal account while rising
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 24%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Anthony Roulin
1
Reputation point
Hello,
I'm actually over the world for my work and I have a big issue to connect my Microsoft account.
The second identification method is using the landline which is in Switzerland and it's impossible to reach somebody on the phone or on the internet to solve the problem quickly.
Any advices to unlock the account using another method?
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor2022-02-09T07:22:57.64+00:00 Do you mean you cannot authenticate your Microsoft account via your phone number?
Do you have another verification ways such as email?
Is this issue happened in Teams viva connection apps?
-
JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
2022-02-17T11:59:18.403+00:00 I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.
Sign in to comment