Delay delivery plan option missing both in outlook on web and outlook client office 365

Bernard Mwanza (KE) 1 Reputation point
2022-04-04T18:31:59.297+00:00

All of my users who their mailboxes is hosted in office 365 do not have DELAY DELIVERY PLAN viva insight inline suggestion option. The users are all assigned Microsoft 365 business basic license

From this Microsoft doc article, my plan looks like is supported for this feature.
https://learn.microsoft.com/en-us/viva/insights/personal/overview/plans-environments

The exchange environment is hybrid with exchange 2016.

Can anyone let me know what's wrong.

Snip for insight settings at tenant level
189808-vivainsightenabledattenantlevel.png

Snip for insight at dashboard
189883-configsettingpage.png

Snip, insight at mailbox level
189815-vivainsightmailboxlevel.png

Viva Insights
Viva Insights
A Microsoft Viva module that provides insights and recommendations designed to improve productivity and wellbeing.
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