To move outlook folder from local storage on the MAC to Exchange Cloud Storage
Hello Please i need your help on this issue. We are trying to move outlook folder from local storage on the MAC to Exchange Cloud Storage. WE followed this method: Export the Folder: In Outlook for Mac, go to File > Export. Select the items you…
Unable to sign in to the Office Apps on the MAC and WINDOWS
Hello, Please i need your help on this issue. One of my customer is having an Unable to sign in to the Office Apps on the MAC and WINDOWS. I did confirm the same issue happened when installing it from…
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Office 2021 for Mac won't edit existing office files
I purchased a single-use license for Office 2021 (not a subscription to 365). I cannot open/edit any of my existing Office files (Word, Excel, etc.). I have seen this problem posted by other users but haven't found any fixes for Mac users. Any help is…
Address book update
Hi I am using an Exchange 2016 hybrid environment. We create users on-premises and migrate them to Exchange Online. Three of my Mac users are facing issues with address book updates; they are unable to see contacts in their Outlook. Mailboxes are…
unable to login
Hi All, One of my users is facing an issue logging into the legacy Outlook. The new Outlook for Mac works fine. However, when user reverts to the legacy Outlook, he encounters the following error. In the Azure AD sign in logs, I see the error below.…
How to have two microsoft accounts co-exist on Mac?
I have a Microsoft account through my college, and my job recently switched over to have us sign in through a microsoft backed account. Now, on safari, I cannot access them both without clearing cookies every single time. This is a large issue, as I use…
In MacOS, how move OneDrive to an external drive?
In MacOS, I need to move OneDrive to an external SSD drive. The Mac is a Mac mini and the drive is located in a permanent hub connected to the desktop. The Mac is running MacOS 15.3 I did follow the procedure but there is no synchronization. SSD drive is…
One Drive installation is failing due to too long file path that doesn't exist.
Hello Please i need your help on this issue. One Drive installation is failing due to too long file path. One of my team has been trying to install OneDrive, however after installation when we try and sync to the OneDrive account it comes up with an…
unable to move folder outlook
Hello Please i need your help on this issue. We are unable to move folder outlook. I am attempting to move an outlook folder from local storage on my Mac to exchange cloud storage. Outlook displays the following message "Please wait for the current…
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Problem with Office installation from AGM Software
Hi, In Sept. 2024 I have bought an Office Licence for a Mac. This licence has been sold by AGM Software. It was OK until today but now It does not work any more (the rule at the top does not allow to open a file nor to type a new one). It looks like if…
Unable to log out from old school account and use my personal lifetime license
I recently purchased a lifetime license named "Office Home & Business 2021 for Mac". OneNote was included in the installation associated with this license, meaning my license should provide access to OneNote. All Microsoft products on my…
macOS Legacy Outlook only allows SHA-1 and SHA-256 to be selected as options for the signing algorithm using S/MIME
I'm using S/MIME with Legacy Outlook for Mac, and I'm unable to select either SHA-384 or SHA-512. Those two options are greyed out. Is there a way to fix this? All possible encryption options remain available. I've tested this with different…
I keep getting error code 9n155 while sign in for MS365.
Hi, I am facing this issue for few weeks and unable to sign in MS365. I am using Mac 2024 with update software. I get this message while sign in MS 365: Correlation Id: 60442844-a2a7-4143-b80a-5e3001c84f34 Timestamp: 2025-01-22T15:51:52.000Z DPTI:…
old data on a mac
How do i transfer word and excel docs on a mac to a flash drive if word and excel licenses expired
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Can't Enable Modern Comments in new Macbook's Word
I just got a new Macbook Pro and I cannot seem to turn on modern comments in Word. When I go to Word's System Preferences > General, you would normally see the "Enable Modern Comments" option, but it's not there. My mac is on Sequoia 12.1.1…
When will the new Outlook for Mac support Office Javascript API v1.14?
Our addin doesn't appear in new Outlook for Mac v16.92. We suspect it could be because Outlook for Mac only supports Office Javascript API up to v1.13 but our addin has its MinVersion set to 1.14 in the manifest. Plus, we enabled connected experiences in…
How do I get access to the software I purchased via the Home Use Program?
I purchased Office Professional Plus 2016 via the Home Use Program. I want to install the software on a different machine (MAC), however the link to the product key and installation files no longer works. Furthermore, the product is not showing up in my…
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Grant File access AcrobatUtils.scpt on Mac OS
I recently updated MS Office and Mac OS. When I attempt to open any Word document into MS Word, I am greeted with a Grant File Access permission request, which I cannot cancel out. The only way to dismiss this popup is to force quit MS Word. Why is MS…
Mac Teams client not able to connect to Calendar - Exchange On-Premise
Hi, We have Exchange On-Premise and 6 employees on Windows and one on Mac OS. We have been using Teams with no issues for years. Recently, the Mac user cannot connect to their calendar in Teams. All the Windows users have no issues. When I run the remote…
Enforcing the font style on M365 tenant wide?
Hi All, What is the best method to configure a policy that applies to all users in the tenant and ensures that all documents have the same font style by default for all M365 apps and user-generated content? Thank you.
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