9,722 questions
9,722 questions with Microsoft 365 and Office | Install, redeem, activate | For business | Windows tags
3 answers
MS Office Professional 2019 Re-Activation
I have bought the HP Laptop with Windows 11 Home installed recently. While buying, I got MS Office too. But when I reset my laptop, the MS Office has gone. It is showing that you have unlicensed product. I can't be able to login again with the same…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-11T03:27:08.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 52%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Koushik Veldanda
0
Reputation points
commented 2025-07-14T06:54:43.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michelle-N
2,095
Reputation points Microsoft External Staff
Moderator
2 answers
New product key doesnt work
Hi, I just purchased the product at Best Buy, and neither the link I received by email nor the product key written on the bill is working. I appreciate any help, Camila
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-11T03:56:52.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 94%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Camila Baron
0
Reputation points
commented 2025-07-14T06:54:17.8433333+00:00
Michelle-N
2,095
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot login due to Admin with no Authenticator
I am stuck in a loop where an old device was set up with my Authenticator, but unfortunately was lost. I now can not log into my account as my new phone asks for the code from Authenticator to log me into the Authenticator, and to log into anything to…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T05:50:18.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 74%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ryan Smith
0
Reputation points
commented 2025-07-14T06:52:09.18+00:00
Michelle-N
2,095
Reputation points Microsoft External Staff
Moderator
1 answer
Office 365 Apps on my new laptop
I have a new laptop and have logged into 365 online but want to download the App (Word, Teams Etc) but can't see an option without having to pay again!
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T11:40:54.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 96%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Richard Sewell
0
Reputation points
commented 2025-07-14T06:49:57.56+00:00
Michelle-N
2,095
Reputation points Microsoft External Staff
Moderator
1 answer
I cannot receive emails to my hotmail account
I cant receive emails to my hotmail account . I have been through several steps on my phone and laptop to reset my password and go thru security checks which are all successful but error page comes up on my laptop or on my phone it asks me to sign in…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T13:12:10.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 76%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
margaret robinson
0
Reputation points
commented 2025-07-14T06:38:35.93+00:00
Michelle-N
2,095
Reputation points Microsoft External Staff
Moderator
1 answer
The user account is getting locked frequently .
We are using autopilot laptop and in DC it is showing it is getting locked from user autopilot laptop. Verified the autofill passwords, credential manager, task scheduler, services and browser cache. None of them has user creds/old password. Even reset…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T12:51:55.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
G, Iswariya (IN - Chennai, Encora)
0
Reputation points
commented 2025-07-14T06:37:41.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
TiNo-T
2,540
Reputation points Microsoft External Staff
Moderator
2 answers
Invoice ms 365
Hi, i need an invoice of my msoffice 365 for my administration. how do i get this? br, michiel
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-08T14:18:17.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 59%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Michiel Kroon
0
Reputation points
edited a comment 2025-07-14T06:36:44.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 69%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hin-V
1,140
Reputation points Microsoft External Staff
Moderator
2 answers
Locked out of my Office 365 Account following Iphone upgrade and lost link to Authenticator
Hi About 2 months ago I upgraded my Iphone and have had no problems accessing multiple Office 365 Accounts I am involved with until yesterday. One of the accounts requested that I re-log in yesterday, which I tried to do but when it sent code as part of…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-08T11:01:10.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 85%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Albert Holt
0
Reputation points
edited a comment 2025-07-14T06:34:27.5033333+00:00
Hin-V
1,140
Reputation points Microsoft External Staff
Moderator
1 answer
Authenticator App not working
I am just trying to login into my Microsoft account on the website, but the login is prompting access through the Authenticator app. I have the app and I’m logged into with the same email. I never receive the code as prompted and cannot do what I need to…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T18:01:06.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 4%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Schwarcz
0
Reputation points
commented 2025-07-14T06:03:38.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 64%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFT%3C/text%3E%3C/svg%3E)
Flora-T
1,295
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft M365 account locked up due to Microsoft Authenticator
My Microsoft 365 account is currently locked because I attempted to move the Authenticator app to a new device. When I tried signing in, it requested a verification code from the app, but I no longer have access to it. I tried to set up the Authenticator…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T02:55:55.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 82%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFI%3C/text%3E%3C/svg%3E)
Francis Ian
0
Reputation points
commented 2025-07-14T05:51:00.59+00:00
Flora-T
1,295
Reputation points Microsoft External Staff
Moderator
1 answer
How to unblock quora.com
How to unblock quora.com. I can open on my phone but not on my pc. I cannot open news sites either.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T15:54:05.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 57.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mary Ann Arcadipane
0
Reputation points
commented 2025-07-14T05:44:02.7966667+00:00
Flora-T
1,295
Reputation points Microsoft External Staff
Moderator
2 answers
I had a personal account, my husband has family account I want to join the family but had to cancel personal first, but it does not show on my page that i am linked to the family subscription
I turned off recurring billing, now it keeps warning me I will lose access 8/1/25 why doesn't the family subscription show active? I accepted the invitation Mod note: "For business" tag probably not correct, but it's the only tag available.
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-07T17:28:18.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Gail Mercer
0
Reputation points
commented 2025-07-14T05:11:15.6966667+00:00
Flora-T
1,295
Reputation points Microsoft External Staff
Moderator
1 answer
Broken web link to install MS Project from the My Apps page
After following the instruction on https://support.microsoft.com/en-us/office/install-project-7059249b-d9fe-4d61-ab96-5c5bf435f281 And then clicking https://admin.microsoft.com/OLS/MySoftware.aspx and then navigating to Apps & Devices I locate the…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 54%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
HOW TO RECOVER MY CERTIFICATE WHEN I LOST ACCESS TO MY EMAIL
Hello, i forgot and lost access to my email account that i use when i did the microsoft certification. However i found (attached picture) of my certification id. Can i get my offical certificate with this?
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T17:22:24.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 33%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJZ%3C/text%3E%3C/svg%3E)
Jojee Zaskia
0
Reputation points
commented 2025-07-14T04:52:32.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 70%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Tammy-Ng
1,110
Reputation points Microsoft External Staff
Moderator
1 answer
Apply Product
Purchased product on 5/31/25, message still saying subscription expired. What's going on?
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-08T15:29:49.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 28.000000000000004%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Drunell Jackson
0
Reputation points
commented 2025-07-14T04:08:48.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 1%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dora-T
2,275
Reputation points Microsoft External Staff
Moderator
1 answer
I updated my credit card a month ago but I keep getting notifications that my billing cannot be processed. Could you please fix that?
All I want is for MS to stop sending me warnings that my account is overdue because my credit card is expired. I updated it over a month ago but I keep getting these warnings. It is very frustrating and I just want it to stop and for MS to process my…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T12:43:18.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 96%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Steve Levecque
0
Reputation points
commented 2025-07-14T03:56:14.2033333+00:00
Dora-T
2,275
Reputation points Microsoft External Staff
Moderator
1 answer
user name/authenticator code
I have two user names and I need to get just one user name, please cancel my user names and start over Mod note: Office version may not be business
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T15:49:27.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 5%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Joann Schock
0
Reputation points
commented 2025-07-14T03:37:22.4+00:00
Dora-T
2,275
Reputation points Microsoft External Staff
Moderator
1 answer
Account Fraud
I have been charged £32.05 by microsoft for a payment I have not made. I do not even have any microsoft items. However it is impossible to find a way to report this to microsoft. By bank have said I need to speak to microsoft before a full fraud case can…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-09T19:52:45.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Ben Wuttke
0
Reputation points
commented 2025-07-14T03:29:04.7466667+00:00
Dora-T
2,275
Reputation points Microsoft External Staff
Moderator
2 answers
how can I access my Office 365 subscription details when I sign into Microsoft
I no longer seem to be able to access my Office 365 subscription details when I log into Microsoft
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-08T01:11:13.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 27%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Anne Greenleaf
0
Reputation points
edited a comment 2025-07-14T03:07:58.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 43%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Nghia-P
1,390
Reputation points Microsoft External Staff
Moderator
2 answers
how to sort out code 401 can get my outlook express email anywhere
just got in and across all my devices i cannot get my hotmail any ideas please
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-10T12:23:55.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
Olaniyi Awogboro
0
Reputation points
commented 2025-07-14T02:30:31.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 25%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Gabriel-N
2,660
Reputation points Microsoft External Staff
Moderator