9,339 questions
9,339 questions with Microsoft Security | Microsoft Authenticator tags
0 answers
My account is there but i cant sign into it
So basically yesterday i entered a minecraft event and it asked to veryfy, which i did with a code i got to my email (which i still have) and i cannot sign into my minecraft account or my microsoft one, when i sign in, it shows that 2nd screenshot, and…
Microsoft Security | Microsoft Authenticator
asked 2025-07-07T21:47:55.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 43%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Air fried Ham
0
Reputation points
asked 2025-07-07T21:47:55.1533333+00:00
Air fried Ham
0
Reputation points
0 answers
I can’t login to my Xbox account and my Microsoft Authenticator app doesn’t work
My Xbox account is under my moms email and I’ve been trying to sign in for the last 3 days and it won’t send her a code and the Authenticator app isn’t working for either of us and now none of our passwords work too login and she’s locked out of her…
Microsoft Security | Microsoft Authenticator
9,339 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 53%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZZ%3C/text%3E%3C/svg%3E)
0 answers
Authenticator code problems
I recently changed my email and it has disconnected me on the authenticator app. It gives me codes to my old email but not my new email.
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-07T20:23:17.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 54%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Phillips, Abbie C
0
Reputation points
asked 2025-07-07T20:23:17.2166667+00:00
Phillips, Abbie C
0
Reputation points
0 answers
Código do authenticator não aparece.
I changed my phone and the authenticator codes are not showing up. I already made a backup and it didn't work. The old phone was reset and now I can't log into the accounts that ask for verification codes. What should I do?
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-07T16:51:49.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 57.99999999999999%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
EFÂNIA Motta Vieira
0
Reputation points
asked 2025-07-07T16:51:49.0566667+00:00
EFÂNIA Motta Vieira
0
Reputation points
0 answers
Some users getting prompted to enter MFA many times daily
I notice that some of our users are getting way to many MFA prompts daily with the following message: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access…
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-07T15:56:59.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 21%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Childs, Jason
0
Reputation points
asked 2025-07-07T15:56:59.3333333+00:00
Childs, Jason
0
Reputation points
0 answers
I lost all my codes in authentication app
I rest my phone and login to authenticator app now i see few codes and other app codes are not there I'm pissed off
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-07T09:09:57.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 41%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
karan Chhabra
0
Reputation points
edited the question 2025-07-07T15:36:22.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
10,655
Reputation points
Volunteer Moderator
1 answer
Locked Out of Azure Tenant – Only Global Admin Unable to Complete MFA
Hi Team, I am experiencing a tenant lockout situation and need urgent assistance. I am the only Global Administrator for our Azure tenant. I’m currently locked out because the Microsoft Authenticator app is not receiving MFA prompts, preventing me from…
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-06T20:45:30.89+00:00
Moazzem Hossain
0
Reputation points
answered 2025-07-07T14:41:03.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 74%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NoOneCan
1,060
Reputation points
Volunteer Moderator
1 answer
It seems that my account has been hacked.
It seems that my account has been hacked. The account I’m currently using to write this Q&A is one of my other accounts. The account I’m trying to access is ******@gmail.com, but when I try to log in, it says that the email address does not…
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-06T22:26:46.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 21%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
김찬희
0
Reputation points
answered 2025-07-07T13:41:32.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 62%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMY%3C/text%3E%3C/svg%3E)
Mustafa Yavuz
0
Reputation points
0 answers
How to retrive Microsoft Authenticator backup on android
I switched to ios but was previously using authenticator on android. Due to this switch I lost my backup and now my app is not showing the accounts in the authentication list.
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-07T11:56:47.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 10%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
sarvesh tiwari
0
Reputation points
asked 2025-07-07T11:56:47.9666667+00:00
sarvesh tiwari
0
Reputation points
0 answers
Authenticator fails to sendt verification codes to adminstrator
Hi Our company has a major issue related to microsoft Authenticator. We have set up a ned PC and has all setup except for verfication with Authenticator. We have now tried everything but thing helps. We are simply not able to get a verification code on…
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-07T11:49:50.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 88%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
Oliver Olesen
0
Reputation points
asked 2025-07-07T11:49:50.35+00:00
Oliver Olesen
0
Reputation points
1 answer
How to reset authenticator app
I have recently gotten a new phone and because of this - my Microsoft apps are not working . specifically, the Microsoft authenticator app. It keeps trying to get me to verify a number on the app.. in order to sign / in/ to the app- without giving any…
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-03T22:29:55.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 23%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
NavaLior Ayuso
0
Reputation points
edited the question 2025-07-07T11:14:13.4533333+00:00
Stefan Blom
3,376
Reputation points MVP
Volunteer Moderator
0 answers
Cancel change number of my email
I looking for cancel my change phone number from my account
Microsoft Security | Microsoft Authenticator
9,339 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 42%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
0 answers
Microsoft Authenticator App giving 8 digit code instead of 6
I’m try to re access my Facebook account after someone linked an Instagram account to it with content that breached policies. I have managed to prove who I am and have received notification that I can access my FB account again and need to log in via…
Microsoft Security | Microsoft Authenticator
9,339 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 7.000000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
0 answers
Bagaimana mengembalikan salah satu akun yang terhapus pada authenticator saya, saya tidak dapat login karena tidak bisa mendapatkan code
Saya tidak bisa mendapatkan code dari authenticator untuk login, karena akun tersebut terhapus
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-07T07:20:40.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 28.000000000000004%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
DWI KASMONO
0
Reputation points
asked 2025-07-07T07:20:40.0566667+00:00
DWI KASMONO
0
Reputation points
2 answers
I'm unable to sign into my Microsoft Account in the Authenticator app.
I was logged out of my account in the Authenticator app for no reason. Being logged in means I get to click a 2-digit code that pops in the app. So I tried signing in using my email, but its asking me to click on the 2-digit number appearing in the…
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-03T09:11:59.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 87%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Syamsul Bakhtiar
5
Reputation points
answered 2025-07-07T05:44:57.6366667+00:00
Syamsul Bakhtiar
5
Reputation points
1 answer
Authenticator - Change phone and backup does not include all my passwords
Hey everyone, (sorry I couldn't find the correct Tag for the Authenticator) I just upgraded from an iPhone 13 to an iPhone 16 Pro Max and used iCloud+ to restore everything. However, when I opened my Authenticator app, it only shows some really old…
Microsoft Security | Microsoft Authenticator
9,339 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
Issues with One-Time Passwords After Switching Phones
After installing the authenticator app on a new phone and resetting the old phone, one-time passwords are not activating, which is preventing access to apps like Discord and GitHub. There are no backup codes available. Assistance is needed to reverse…
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-06T16:22:44.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 64%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Baha Akyüz
0
Reputation points
answered 2025-07-07T01:10:27.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 64%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFT%3C/text%3E%3C/svg%3E)
Flora-T
805
Reputation points Microsoft External Staff
Moderator
1 answer
How to remove my old work account that I no longer need
I'm trying to remove my work account from my personal devices. But I cannot find remove account function in the Microsoft authenticator.
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-02T03:56:30.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 25%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
天空的女兒 Skyla 雲朵
0
Reputation points
commented 2025-07-07T00:25:59.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 18%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Austin-H
3,040
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Authenticator for new phone
need Authenticator on a different device. I keep getting authentication codes for my bosses email & he can’t access on his device
Microsoft Security | Microsoft Authenticator
9,339 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 77%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
0 answers
Saved passwords in authenticator creates file. Now where is file to move, copy etc.
Why has it been impossible to copy, move or delete the Passwords file saved as csv. Are there instructions to locate the file and save, move or copy it? If so, please post some good info as searching gets you nowhere.
Microsoft Security | Microsoft Authenticator
9,339 questions
asked 2025-07-06T23:47:45.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Another Guy
0
Reputation points
asked 2025-07-06T23:47:45.33+00:00
Another Guy
0
Reputation points