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Service-level agreements (SLAs) are deprecated in the web client. We recommend migrating standard and enhanced SLAs created in web client to Unified Interface. Learn more in SLAs in web client are deprecated. The migration tool for automatic record creation rules and service-level agreements (SLAs) helps migrate the rules in the web client to Unified Interface.
Before you begin the migration, learn how migrating to Unified Interface helps:
| Standard or Enhanced SLA | Unified Interface |
|---|---|
| Condition Control in SLA item isn't accessible compliant | Condition Control in SLA item is accessible compliant |
| Uses Workflows for Actions | Uses Workflows and Power Automate flows for Actions |
| Pause configurations can be set only at Table Level | Pause configurations can be set at Table, KPI, and SLA Item Level |
| Calendar is on SLA level | Calendar is on SLA item level |
| Can't configure parallel KPIs | Can configure parallel KPIs |
| Can't configure SLA items with different Applicable From | Can configure SLA items with different Applicable From |
| Limited number of actions | Multiple actions (as Power Automate allows) |
| No support for Custom Time Calculation and Recalculation | Support for Custom Time Calculation and Recalculation of Warning Time and Failure Time of SLA |
How migration works
Learn more about migrating service-level agreements, in Migrate automatic record creation rules and service-level agreements.
Learn more in Migration tool FAQ.
Related information
Enable entities for service-level agreements
Troubleshoot issues in SLAs