DeskDirector

Publisher Attestation: The information on this page is based on a self-assessment report provided by the app developer on the security, compliance, and data handling practices followed by this app. Microsoft makes no guarantees regarding the accuracy of the information.

Last updated by the developer on: July 11, 2026

General information

Information provided by DeskDirector to Microsoft:

Information Response
App name DeskDirector
ID WA200005706
Office 365 clients supported Microsoft Teams
Partner company name DeskDirector
Company's website https://www.deskdirector.com
App's Terms of Use https://www.deskdirector.com/legal
Core functionality of the app The app connects Microsoft Teams, Microsoft 365, and Outlook to a support ticket system. It delivers ticket update notifications to users and channels, allows ticket creation from Teams, and supports collaboration through threaded discussions on tagged tickets. It integrates with Power Automate for workflow customization and supports SSO access to user and agent portals.
Company headquarter location New Zealand
App info page
What is the hosting environment or service model used to run your app? Iaas_Hybrid_Onprem
Which hosting cloud providers does the app use? Azure
Is AI functionality part of the app�s core features or workflows? No

Questions

Questions or updates to any of the information you see here? Contact us!

How the app handles data

This information has been provided by DeskDirector about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.

Information Response
Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device? Yes
What data is processed by your app? User Profile Data
Does the app support TLS 1.2 or higher? Yes
Does the app or underlying infrastructure store any Microsoft customer data? Yes
What data is stored in your databases? TenancyID, Access Token for access to Outlook Mailbox
If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored? Australia, Ireland, United States of America, Canada
Do you have an established data rentention and disposal process? Yes
How long is data retained after account termination? Less than 30days
Do you have an established data access management process? Yes
Do you transfer customer data or customer content to third parties or sub-processors? No

Questions

Questions or updates to any of the information you see here? Contact us!

This information has been provided by DeskDirector about the security practices this app employs.

Information Response
Do you perform annual penetration testing on the app? Yes
Does the app have a documented disaster recovery plan, including a backup and restore strategy? Yes
Does your environment use traditional anti-malware protection or application controls? TraditionalAntiMalware, ApplicationControls
Do you have an established process for indentifying and risk ranking security vulnerabilities? Yes
Do you have a policy that governs your service level agreement (SLA) for applying patches? Yes
Do you carry out patch management activities according to your patching policy SLAs? Yes
Does your enviroment have any unsupported operating systems or software? No
Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it? Yes
Do you have a firewall installed on your external network boundary? No
Do you have an established change management process used to review and approve change requests before they are deployed to production? Yes
Is an additional person reviewing and approving all code change requests submitted to production by the original developer? Yes
Do secure coding practices take into account common vulnerability classes such as OWASP Top 10? Yes
Multifactor Authentication (MFA) enabled for: CodeRepositories, Credential, DNSManagement
Do you have an established process for provisioning, modification, and deletion of employee accounts? Yes
Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app? N/A
Do you have event logging set up on all system components supporting your app? Yes
Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events? Yes
When a security event is detected are alerts automatically sent to an employee for triage? Yes
Do you have a formal information security risk management process established? Yes
Do you have a formal security incident response process documented and established? Yes
Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

This information has been provided by DeskDirector regarding the compliance standards their app requires and has the certifications they have accomplished.

Information Response
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? N/A
Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)? N/A
Has the organization achieved a Service Organization Controls (SOC 1) Certification? N/A
Has the organization achieved a Service Organization Controls (SOC 2) Certification? Yes
Which SOC 2 certification did you achieve? type2
Most recent SOC2 certification date 2026-05-11
Has the organization achieved a Service Organization Controls (SOC 3) Certification? Yes
Most recent SOC3 certification date 2026-05-11
Do you carry out annual PCI DSS assessments against the app and its supporting environment? N/A
Is the app International Organization for Standardization (ISO 27001) certified? No
Does the app comply with International Organization for Standardization (ISO 27018)? N/A
Does the app comply with International Organization for Standardization (ISO 27017)? N/A
Does the app comply with International Organization for Standardization (ISO 27002)? N/A
Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant? No
Does the app comply with Family Educational Rights and Privacy Act (FERPA)? N/A
Does the app comply with Children's Online Privacy Protection Act (COPPA)? N/A
Does the app comply with Sarbanes-Oxley Act (SOX)? N/A
Does the app comply with NIST 800-171? N/A
Has the app been Cloud Security Alliance (CSA Star) certified? No

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)? Yes
Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data? Yes
Privacy Policy URL https://www.deskdirector.com/privacy-policy
Does the app perform automated decision making, including profiling that could have a legal effect or similar impact? No
Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)? No
Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws? No
Does the app collect or process data from minors (i.e., individuals under the age of 16)? No
Does the app have capabilities to delete an individual's personal data upon request? Yes
Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request? Yes
Does the app provide individuals the ability to correct or update their personal data? Yes
Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app? Yes

Questions

Questions or updates to any of the information you see here? Contact us!

Information Response
Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.? Yes
Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist? Yes
Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication? Yes
Does your app support Conditional Access policies? No
Does your app support Continuous Access Evaluation (CAE) Yes
Does your app store any credentials in code? No
Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs? No

Data access using Microsoft Graph

Graph Permission Permission Type Justification Microsoft Entra App ID
User.Read delegated This permission allows our application to read the authenticated user's profile data, which is necessary for our SSO implementation and user account association process. daa462ff-25e9-404e-82ba-e73adfa8077c
email delegated We need to view users' email addresses to accurately match and associate Azure AD user accounts with their corresponding accounts in our user portal system. The email address serves as a unique identifier in our user matching process. daa462ff-25e9-404e-82ba-e73adfa8077c
openid delegated This permission is essential for implementing the OpenID Connect authentication protocol, which powers our Single Sign-On functionality, allowing users to securely authenticate with their Microsoft credentials. daa462ff-25e9-404e-82ba-e73adfa8077c
profile delegated Access to basic profile information enables our system to retrieve and display user names and other profile details within our portal, providing a personalized user experience after authentication. daa462ff-25e9-404e-82ba-e73adfa8077c

This application does not have Additional APIs.

Questions

Questions or updates to any of the information you see here? Contact us!

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