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The Airtable Microsoft 365 Copilot connector enables users to surface Airtable records in Microsoft 365 apps such as Teams, Outlook, and SharePoint using Copilot, Copilot Search, and Microsoft Search. This article provides troubleshooting information for common errors that you might encounter when you deploy the Airtable connector.
To verify Airtable configuration information to help troubleshoot errors, see Set up the Airtable service for connector ingestion.
Note
The Airtable connector is currently in preview. Connector functionality and requirements are subject to change.
Airtable connector troubleshooting
The following table lists common errors and recommended troubleshooting steps.
| Error or issue | Possible cause | Recommended action |
|---|---|---|
| OAuth authorization fails with "Invalid Credentials detected" | The OAuth integration isn't allowlisted for the enterprise. | In the Airtable Admin Hub, go to Settings > Integrations & development, select the Development tab, and then select Third party integration allowlist. Select Allow integration and enter the Client ID of the integration. Retry the authorization. |
| OAuth authorization fails with redirect URI mismatch | The redirect URL registered in the Airtable OAuth integration doesn't match the expected callback URL. | Verify that the OAuth integration includes the callback URL: https://gcs.office.com/v1.0/admin/oauth/callback. |
| "Invalid scope" error during authorization | A required read scope isn't enabled, or an unsupported scope is enabled on the OAuth integration. | In the Airtable Builder Hub, enable only the read scopes listed in the deployment guide. Don't enable write or manage scopes. |
| Enterprise ID not accepted during setup | The Enterprise ID is missing the ent prefix or was copied from the wrong location. |
Confirm that the value starts with ent and was copied from the Airtable Admin Hub URL (https://airtable.com/admin/{enterpriseId}/...). |
| Connection stuck in Draft | The OAuth authorization step wasn't completed. | Reopen the connector setup, choose Authorize, and complete the OAuth flow. The connection remains in Draft until authorization succeeds. |