This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Choose the best response for each of the questions.
What is a Customer Journey?
The building and tracking of a marketing effort.
The customer service process.
The sales process.
What are Segments in Dynamics 365 Customer Insights - Journeys?
Defined target groups of related contacts.
The division of different accounts who reside in a selected city.
The sections of customer information as displayed on forms.
Which of the following are included in lead scoring?
Social media details.
Interaction with a competitor.
Interactions with your organization.
You must answer all questions before checking your work.
Was this page helpful?
Need help with this topic?
Want to try using Ask Learn to clarify or guide you through this topic?