I delete data from smartphone and dont have acces to the Microsoft Authenticator app and not able to login in my account.

Question

I set only one way to login into my office 365 account with Microsoft Authenticator. I also delete all data from my smartphone by mistake and now i cant login into my bussines account. Im also admin. Is there any way resolve the issue? Please help.

I m writing from my personal free account.

Answer 1

If you are the only global admin on the account and are blocked entirely, you can reach out to the Data Protection team to restore access. 866-807-5850

Also for in the future you can create an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

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