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i have a problem with my login

박소연 1 Reputation point
2020-10-16T14:44:45.33+00:00

Hi. I'm 박소연 in South Korea student. I have a problem when I use my word and save my file.
This phrase pops up when I try to save a file and Login :
이 유형의 계정은 이 특정 서비스에 사용할 수 없습니다. 다른 계정에 연결된 전자 메일 주소 또는 전화 번호를 입력하세요.
Can you tell me why and how can i do for it?

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Stefan Blom 2,281 Reputation points MVP
    2020-10-16T22:20:42.517+00:00

    The message (translated by Google) seems to suggest that you are using the wrong credentials for the type of account you are trying to access. This usually means that you are trying to sign in to an organization account with a personal e-mail (or vice versa).

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  2. Emily Hua-MSFT 27,651 Reputation points
    2020-10-19T06:13:15.997+00:00

    @박소연 ,

    I have some questions to confirm more information to help me understand your issue better.

    • What version of Office applications are you using now?
      Please go to Word > File > Account > Product Information, check the version name of Office and share with us, such as Microsoft 365 apps for enterprise.
    • What's the type of account you login to Office?
      Is it a personal account or the account that your school or other organization administrator assigned？
    • Where do you want to save this file? Do you want to save this file to cloud service, such as OneDrive, OneDrive for Business?
      Please save this file to local computer or other location to check this issue.

    According to the message (translated by Google), it seems that you use one business feature which needs an organization account, but you login to a personal account, or some previous existed credentials for personal account caused this issue.

    I am looking forward to your reply.

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