Why does my document open with different formatting in Protected View

Question

I have a document created using a .dotx template. When I open the document in protected view from our servers the formatting is completely different - it appears to be written in Arial (see 1st screenshot below). Once I select "Enable Editing" the format changes to the expected style of our template (see 2nd screenshot) in Times New Roman. This is the only document on our servers with this issue so I can confirm other items on this template open with the formatting expected, even in protected view. How can I get the protected view to open with the expected formatting?

Answer 1

Hi @Janice Skurski ,
Follow these steps and check if this will help you.
Select problem text- go to Home- Styles- right click the style and select Modify...- make sure you have unchecked the option Automatically update:

And under Developer tab- select Document Template item- uncheck the Automatically update the document styles.

Any updates please let me know and I'm glad to help you.

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