How to fix Microsoft Edge's new tab Video Background autoplay not playing problem?

ItsLucky 2490 105

My background video stopped playing automatically recently, even when the animation option of windows switched on. However, any other windows animations work just fine. Quite bizarre. I am using Windows 10. How can I solve it ? Help me out please

David Burch 45 Reputation points

2023-09-01T18:21:30.59+00:00

I've had the same problem with videos not auto playing. I've tried every thing in settings to no avail. I did report it with feedback but have heard nothing so far from MS. I spent about 45 in on a telephone call to MS support with the tech logged on to my computer to see the problem . He finally gave up and suggested I use feedback.

Why can't MS solve something they caused with the last update?
WalmartLeclerc 10 Reputation points

2023-09-30T06:30:55.0466667+00:00

Same here, it's really annoying to be fair
Joseph McGovern 25 Reputation points

2023-12-23T16:58:40.03+00:00

Really is a running theme with Microsoft bugs being forgotten about for months...
Rishikesh Suryavanshi 5 Reputation points

2024-02-13T10:54:18.84+00:00

Hey, I also have the same problem. However, I noticed that the edge tab background play button works only when charging my laptop. I think it's some weird bug.

Accepted answer

ShiJieLi-MSFT 10,021 Reputation points Microsoft Vendor

2023-08-31T05:54:13.5266667+00:00

Hi @ItsLucky 2490 ,

I can replicate this issue here. I have tried allowing autoplay at edge://settings/content/mediaAutoplay (You may have a check, too), but it seems to have no effect. I suggest sending feedback to the Dev Team by pressing Alt+Shift+I in Microsoft Edge to report this issue.

As additional information, I don't think it is related to Microsoft Edge itself, but it is more likely to be an ntp.msn.com website issue. I tested on Edge 113, which was a release of 2 months ago, and I could still replicate this issue. But you can still send feedback inside Microsoft Edge.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Best Regards,

Shijie Li
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7 people found this answer helpful.
ItsLucky 2490 105 Reputation points

2023-08-31T06:58:31.6433333+00:00

Done...
i have reported it to dev team
anyway thankyou for telling me Shijie Li and also for your time

ShiJieLi-MSFT 10,021 Reputation points Microsoft Vendor

2023-08-31T09:36:12.7933333+00:00

Hi @ItsLucky 2490 ,

It's my pleasure to help you.

Jonas Nordlund 0 Reputation points

2024-10-04T10:42:14.52+00:00

And it's now been over a year!

Expected behavior, per the descriptions for the setting:

Energy Saver: Play the animation once only.

Balanced: Loop the animation forever.

Actual behavior with animated backgrounds enabled:

Energy Saver: Doesn't play the animation.

Balanced: Doesn't play the animation.
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7 additional answers

Elias Ågren 5 Reputation points

2023-09-28T08:00:22.18+00:00

Hey Anyone got this solved or is it still present ?
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1 person found this answer helpful.
62376448 5 Reputation points

2023-09-28T09:20:38.5533333+00:00

No, at least I haven't. I noticed your comment was recent so I'm not the only one experiencing this issue. I hope the dev team get onto this as I really like the video background in the new tab. I suggest others reading also comment to get this thread up.

ItsLucky 2490 105 Reputation points

2023-09-28T15:43:41.2466667+00:00

not resolved still

Danny Gasperini 0 Reputation points

2023-10-11T04:39:12.47+00:00

Yep not resolved here either as at 11th October 2023
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Elias Ågren 5 Reputation points

2023-08-31T04:16:30.23+00:00

Facing the same issue and i also reported it at feedback hub!

what i did to try resolve it was a fresh install of windows

reseting to default inside edge.. but non of them was working so i still have this problem my self!..
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ItsLucky 2490 105 Reputation points

2023-08-31T06:52:03.5966667+00:00

even i reset my laptop but still

David Burch 45 Reputation points

2023-09-01T18:27:06.46+00:00

I have the same problem on three different computers running both Win 10 and 11.

Background videos in New Tab page used to auto play but no more
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Elias Ågren 5 Reputation points

2023-09-07T11:55:43.0566667+00:00

any fix yet or workaround? :)

can it be due to what DNS provider i use that make this issue?
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ItsLucky 2490 105 Reputation points

2023-09-07T12:01:19.5366667+00:00

Who knows!!

Ruben Cobos 0 Reputation points

2023-09-08T23:57:25.3333333+00:00

I have the same problem. I noticed it happened after running some antimalware programs. Maybe they edited some registry entries?

Elias Ågren 5 Reputation points

2023-09-11T14:40:26.9366667+00:00

Highly unlikely as i only have defender on my system!

i have done some digging and it seems to be the August 22, 2023—KB5029351 (OS Build 22621.2215) Preview Update causing problems!

David Burch 45 Reputation points

2023-09-11T16:11:51.51+00:00

I have an older Surface running Win 10 HOME OS version 22h2 installed on 3/6/23 build 19045-2604 and it has the same problem so it happened before that.
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Ruben Cobos 0 Reputation points

2023-09-08T23:55:31.11+00:00

I have the same problem. I noticed it started happening after running some antimalware programs. Maybe they edited some registry entries?
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ItsLucky 2490 105 Reputation points

2023-09-09T09:48:58.9466667+00:00

Maybe
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How to fix Microsoft Edge's new tab Video Background autoplay not playing problem?

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