Could you please tell me which version of Office are you using now? Is it Word for web, or the Word client?
- If it is Word for web, please post the question on the following forum, as we handel general questions of Office apps on Q&A forum.
Microsoft 365 and Office on the web - If it is Word client, do you use Windows system?
If so, you may locate to File > Account > Product Information, check the verson name and version number.
Please close all the files of Office and go to File explorer > View in Show/hide group > check the box of "Hidden Items".
Then go toC:\Users\<user name >\AppData\Roaming\Microsoft\Templates
, find the Normal.dotm and rename it. This file will be automatically generated when reopen Word.
Any updates and questions, please let me know.
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