Unable to view cost analysis in cost management

Question

Unable to view cost analysis in cost management

Vishnuprasath R 60

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I have a subscription with owner access, but today, I cannot view the cost analysis in cost management. The same issue is being faced with multiple subscription accounts.

TP 125.8K Reputation points Volunteer Moderator

2023-12-02T11:41:37.58+00:00

Hi,

As a temporary workaround, please switch the Scope to your billing account. You do this by clicking Scope at top, clicking on your billing account on right, then clicking Select this billing account, similar to screenshots below:

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP
Muteki 0 Reputation points

2023-12-02T12:53:09.9233333+00:00

Also having the same issue and the above workaround doesn't work. I can't see my billing account there even though it's assigned to me.
TP 125.8K Reputation points Volunteer Moderator

2023-12-02T13:06:05.7+00:00

@Muteki Please create new support request in the portal. While the above workaround works for me, it is likely that it won't work for all subscription types/scenarios. Hopefully the more people that open support cases the faster the issue will be fixed.
TP 125.8K Reputation points Volunteer Moderator

2023-12-02T13:08:49.36+00:00

@Muteki Are you accessing it through the subscription, or through a resource group, or other? If you are accessing Cost Analysis via a resource group you won't see the billing account unless you click the right arrow next to the subscription.
Vishnuprasath R 60 Reputation points

2023-12-02T14:10:14.3066667+00:00

Hi TP, above the workarounds tried not working.
Peter Neil 30 Reputation points

2023-12-03T02:14:28.38+00:00

Same here. I had a HUGE panic until I found I wasn't the only one. I love how the Azure portal shows everything is Good. Obviously things aren't Good.
TP 125.8K Reputation points Volunteer Moderator

2023-12-03T10:11:12.1233333+00:00

@Vishnuprasath R If you navigate to link below do you see any billing account scopes?

https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/AllBillingScopes

If yes, please click on it, next open Access control (IAM) blade, and see if your account is listed as Owner. I tested with a different account and was unable to use the workaround I gave you above until I assigned reader role to the account, signed out, signed back in, and then was able to select the billing account scope (and see cost data).

Additionally, please create a new support request in the portal. Hopefully the more people that report this issue the faster it will be fixed.
Peter Neil 30 Reputation points

2023-12-03T18:13:38.28+00:00

Hi TP. Added Reader....but it did nothing
tbgangav-MSFT 10,426 Reputation points Moderator

2023-12-04T04:22:40.4833333+00:00

Hi @Vishnuprasath R ,

This is a known issue and team is working to resolve it. Will keep you informed as I hear an update.

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TP 125.8K Reputation points Volunteer Moderator

2023-12-02T11:41:37.58+00:00

Hi,

As a temporary workaround, please switch the Scope to your billing account. You do this by clicking Scope at top, clicking on your billing account on right, then clicking Select this billing account, similar to screenshots below:

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP
Muteki 0 Reputation points

2023-12-02T12:53:09.9233333+00:00

Also having the same issue and the above workaround doesn't work. I can't see my billing account there even though it's assigned to me.
TP 125.8K Reputation points Volunteer Moderator

2023-12-02T13:06:05.7+00:00

@Muteki Please create new support request in the portal. While the above workaround works for me, it is likely that it won't work for all subscription types/scenarios. Hopefully the more people that open support cases the faster the issue will be fixed.
TP 125.8K Reputation points Volunteer Moderator

2023-12-02T13:08:49.36+00:00

@Muteki Are you accessing it through the subscription, or through a resource group, or other? If you are accessing Cost Analysis via a resource group you won't see the billing account unless you click the right arrow next to the subscription.
Vishnuprasath R 60 Reputation points

2023-12-02T14:10:14.3066667+00:00

Hi TP, above the workarounds tried not working.
Peter Neil 30 Reputation points

2023-12-03T02:14:28.38+00:00

Same here. I had a HUGE panic until I found I wasn't the only one. I love how the Azure portal shows everything is Good. Obviously things aren't Good.
TP 125.8K Reputation points Volunteer Moderator

2023-12-03T10:11:12.1233333+00:00

@Vishnuprasath R If you navigate to link below do you see any billing account scopes?

https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/AllBillingScopes

If yes, please click on it, next open Access control (IAM) blade, and see if your account is listed as Owner. I tested with a different account and was unable to use the workaround I gave you above until I assigned reader role to the account, signed out, signed back in, and then was able to select the billing account scope (and see cost data).

Additionally, please create a new support request in the portal. Hopefully the more people that report this issue the faster it will be fixed.
Peter Neil 30 Reputation points

2023-12-03T18:13:38.28+00:00

Hi TP. Added Reader....but it did nothing
tbgangav-MSFT 10,426 Reputation points Moderator

2023-12-04T04:22:40.4833333+00:00

Hi @Vishnuprasath R ,

This is a known issue and team is working to resolve it. Will keep you informed as I hear an update.

Answer 1

tbgangav-MSFT 10,426 Moderator

Hi @Vishnuprasath R ,

<<Sharing in answer section for better visibility and to benefit broader community members>>

The cost analysis access denied issue was caused due to a recent deployment problem. The incident has been mitigated by reverting the deployment and then the issue was resolved. Let us know if you still see any issue with regards to it.

Vishnuprasath R 60 Reputation points

2023-12-05T07:00:08.1233333+00:00

Hi tbgangav-MSFT, Thank for sharing the update, now the issue was resolved.

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Unable to view cost analysis in cost management

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