Virus' incorrect detection submission is being treated as virus submission wrongly

Question

The software I created was misdiagnosed as a virus by Windows Defender, and I submitted feedback, selecting the "Incorrect detection" option.

But the response was to add virus detection to them and now Defender still treats it as a virus.

Submission ID: 2441a72f-7cec-4dbb-bf86-eb785b4e4dc8

I resubmitted my feedback after this, but it's been almost a week and still no response.

Submission ID: a885aa88-d387-4d39-bcfd-978f1830bfb3

My software currently has over 100,000 DAUs and Windows Defender's false positives are causing a lot of headaches for many users, so please do something about it, please :/

Answer 1

Hi 龙腾猫跃

Here's how you can resolve this issue:

1. Submit a False Positive Report to Microsoft: If you believe that your file is safe and it's being incorrectly identified as a threat, you can submit it to Microsoft for analysis. Use the Microsoft Security Intelligence submission portal to submit the file: https://www.microsoft.com/en-us/wdsi/filesubmission
2. Check your game's code: Make sure your game's code does not have any elements that could be identified as potentially harmful. This includes any scripts or functions that interact with the system in ways that could be seen as suspicious by anti-virus software.
3. Whitelisting the file: If the file is safe, you can whitelist it in Microsoft Defender. However, it's important to note that this will only apply to the systems where you apply the whitelist. Other users of your game would have to do the same on their systems. Here's how to do it: https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/microsoft-defender-antivirus-exclusions?view=o365-worldwide

Remember, it's crucial to make sure the file is safe before proceeding with the steps above. If Microsoft Defender is identifying it as a threat, it's important to verify that this is indeed a false positive.

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