Unable to reset PIN for person device on Microsoft Intune Enrollment?

Le, Jonny (CMS/CTR) 0

Hello Microsoft Support,

Due to is a personal device, our Intune admin is unable to help with the issue that I am experiencing.

I used to be able to use the Authenticator app and Microsoft Outlook to access my work emails. But now that I'm seeing this error (below), how can I find out where I need to reset my PIN? I've had my Intune admins reset my MFA multiple times, and I've deleted and reinstalled both Office and MS Authenticator after eliminating every account from within those programs, but I'm still seeing the same issue prompt.

Thank you

1 answer

ZhoumingDuan-MSFT 11,215 Reputation points Microsoft Vendor

2024-01-03T06:06:23.5466667+00:00

@Le, Jonny (CMS/CTR), Thanks for posting in Q&A.

To clarify this issue, please provide some information to help this out.

1.What kind of the device are and what is the device enrollment type?

2.Please provide the error message you have seen.

Thanks for kind understanding.

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Le, Jonny (CMS/CTR) 0 Reputation points

2024-01-03T13:03:52.5233333+00:00

Hello, I am not sure if my Screenshot got attached, but I am re-attaching the Screenshot again.

Regarding to the questions.

I am using an iPhone 12 Mini on iOS Version 17.2.1 to enroll in Intune/MEM using Microsoft Outlook and Microsoft Authenticator.

Org Data Removal Your organization is now removing its data associated with this app because too many Sign-in-Attempts are made with an incorrect PIN. This app will now restart. To reconnect to your organization, sign-in to your work or school account.

I requested that our Intune/MEM Admin reset my MFA on their end after seeing this notification. In addition, I removed both Authenticator and Microsoft Outlook after navigating through them to disconnect or deactivate any accounts made there. I then rebooted the iPhone before reinstalling and re-enrolling my account on MS Outlook and Authenticator. After logging in and setting up my account, my work mails began to populate in Outlook application. But right away, I would get the identical issue prompt again, and it would take me back to the Outlook sign-in screen.

ZhoumingDuan-MSFT 11,215 Reputation points Microsoft Vendor

2024-01-04T07:10:26.1666667+00:00

@Le, Jonny (CMS/CTR), Thanks for your update.

According to seeing the information you provided, it seems that there is an app protection policy protecting the app and you have run out of the Max PIN attempts.

To resolve this problem, you can try this method below.

Go to Apple Settings > Outlook > Reset Outlook > Delete Login Credentials

After that you can login in Outlook to check if this issue has been resolved.

If there is any update, feel free to let me know.

Le, Jonny (CMS/CTR) 0 Reputation points

2024-01-04T18:12:11.1966667+00:00

Hello, I do not see that option within Apple Settings > Outlook or Apple Settings > Mail, as you can see from the screenshot below.

I am also attaching another screenshot showing the repeated cycle I get after signing into Outlook and Microsoft Authentication. After enrolling, Outlook will atomically delete my profile, while my Microsoft Authentication account remains.

I also requested my Intune Admin to reset my MFA for my account, along with navigation to https://aka.ms/mfasetup, and disable my iPhone account under Profile > Devices.

ZhoumingDuan-MSFT 11,215 Reputation points Microsoft Vendor

2024-01-05T08:14:08.0866667+00:00

@Le, Jonny (CMS/CTR), Thanks for your sharing.

It seems that your Outlook account get some problems and cannot work successfully.

Due to the limitation of Q&A, we suggest that you open an online case to get more help.

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your kind understanding.
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Unable to reset PIN for person device on Microsoft Intune Enrollment?

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