Not able to test my bot in Test in Web Chat

Admin BERRYWORKS VENTURES 0

Hi, I have deployed my bot using PowerShell through this document. https://learn.microsoft.com/en-us/azure/bot-service/provision-and-publish-a-bot?view=azure-bot-service-4.0&tabs=multitenant%2Cjavascript and I have done all the steps but now I am not able use the feature test in web chat, and I cannot see my logs because to see the logs we have to have the web app running.
I have integrated bot with Amazon Lex using echo bot, it's working on web app emulator but not in Test in Web Chat. Screeenshot

and I'm not able to start the web app service it shows some issue I have attached it below. Please help me regarding this error. I have a free trial subscription. Screenshot

navba-MSFT 24,910 Reputation points Microsoft Employee

2024-02-13T09:57:17.4333333+00:00

@Admin BERRYWORKS VENTURES Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

Plan 1: Firstly, Is this a trial subscription ? If Yes, you need to ensure that your subscription is active and not disabled (expired). Check if you upgrade it to Pay-as-you-go subscription.

Plan 2:
Please navigate to the channels tab in the Azure Bot Service and check if there are any issues for webchat as shown below:

Plan 3: Try to invoke the directline endpoint and check if that works.
https://learn.microsoft.com/en-us/azure/bot-service/rest-api/bot-framework-rest-direct-line-3-0-authentication?view=azure-bot-service-4.0

.

Troubleshooting:

To troubleshoot exceptions in the Azure Bot Service follow this article.

You can enable the diagnostic logging for your Azure App service as explained in this article and check for any errors.

.

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
romungi-MSFT 46,831 Reputation points Microsoft Employee

2024-02-13T11:10:48.41+00:00

@Admin BERRYWORKS VENTURES Did you try to follow these steps from the troubleshooting reference?
Admin BERRYWORKS VENTURES 0 Reputation points

2024-02-15T07:51:47.3366667+00:00

Hi, thank you for the advice we have upgraded our subscription, now the app service is active.
Can you help me with this, I have created the bot using echo bot template, and integrated it with Amazon lex. In the bot framework emulator, I am getting reply as something went wrong which is correct as the same error is in amazon lex chatbot.
But here in Azure test in webchat and in MS Teams channel I am not getting any response from lex side it is giving this error: These are the issues which come when I send message on Web Chat I want it to receive error or messages from lex chatbot in MS Teams channel, and where can I check logs for MS Teams.

1 answer

navba-MSFT 24,910 Reputation points Microsoft Employee

2024-02-15T09:46:08.9+00:00

@Admin BERRYWORKS VENTURES I am glad that post upgrading your subscription the webapp is able to start.

Here are some of the action plan which you can try to follow to isolate the below issue:

Plan 1: If the bot doesn't work in Test web chat, then follow the steps mentioned here.

Plan 2:
You can also test and debug with Bot Emulator.

Plan 3:
The forbidden error you are encountering is related to Authentication. Ensure that you follow the steps mentioned here.

Plan 4:
While testing in webchat or using directline, Collect HAR traces to identify the cause of this issue.

Plan 5: Please enable the App Insights and check for the cause of Forbidden error.**

Hope this helps.
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