trojan:script/wacatac.h!ml error occurred in our game executable file (.exe).

Question

We received a report from a game user at our company that the game was being deleted as a threat to Microsoft Defender. Our games are distributed with secure signing using Advanced Installer. How can I solve this problem?

Answer 1

The error you're encountering is related to Microsoft Defender identifying a file as a potential threat. This can occasionally be a "false positive," where a safe file is incorrectly identified as a threat.

Here's how you can resolve this issue:

1. Submit a False Positive Report to Microsoft: If you believe that your file is safe and it's being incorrectly identified as a threat, you can submit it to Microsoft for analysis. Use the Microsoft Security Intelligence submission portal to submit the file: https://www.microsoft.com/en-us/wdsi/filesubmission
2. Check your game's code: Make sure your game's code does not have any elements that could be identified as potentially harmful. This includes any scripts or functions that interact with the system in ways that could be seen as suspicious by anti-virus software.
3. Whitelisting the file: If the file is safe, you can whitelist it in Microsoft Defender. However, it's important to note that this will only apply to the systems where you apply the whitelist. Other users of your game would have to do the same on their systems. Here's how to do it: https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/microsoft-defender-antivirus-exclusions?view=o365-worldwide

Remember, it's crucial to make sure the file is safe before proceeding with the steps above. If Microsoft Defender is identifying it as a threat, it's important to verify that this is indeed a false positive.

Answer 2

I followed the instructions and it was resolved. thank you very much