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Windows cannot connect to the printer, access denied (during the printer installation in remote desktop session)

Hary 0 Reputation points
2024-03-01T17:26:41.0433333+00:00

We have a print server and we have RDP host.

We are able to install the printers by accessing the shared path (print server) in the end user pcs and users

are able to give prints.

But we are unable to install the printers by accessing the shared path (print server) in the Remote desktop session hosts.

Able to ping the printer IP address from the remote session host.

Error: Windows cannot connect to the printer, access denied.

Please share the suggestions/answers ASAP.

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Karlie Weng 18,581 Reputation points Microsoft Vendor
    2024-03-05T02:48:57.12+00:00

    Hello,

    Since you can ping your remote host, it won't be a network issue.

    From the Erro "Access denied", authentication maybe failed. You could check your credential (if you are a local admin, remote server cannot authenticate)

    You can set access to everyone to double confirm if it is an authentication issue.

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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