Inquiry on Skype for Business Capabilities and Plan Features

Question

I'm reaching out to gather some detailed insights about Skype for Business capabilities that could significantly enhance our operational efficiency, particularly in customer service and internal communication domains. My inquiries are as follows:

Is it feasible for Skype for Business to integrate with Microsoft Dynamics to facilitate a customer service platform capable of handling incoming calls in Colombia?

Under the pricing tier of $16.99 for Skype for Business, what is the maximum number of users it can accommodate?

Does Skype for Business offer features that enable the addition of external participants to ongoing calls, and does it support the functionality to redirect or connect calls to other numbers, including but not limited to emergency services (e.g., line 123) or special service numbers that begin with a hashtag (e.g., #789)?

With the $16.99 plan for Skype for Business, how many distinct phone numbers am I allowed to create?

Should further clarification or direct assistance be required, I am available to be contacted. Unfortunately, I have omitted my email address for privacy reasons.

I appreciate your attention to these matters and look forward to your informative response.

Answer 1

Hi @Crowd

Is it feasible for Skype for Business to integrate with Microsoft Dynamics to facilitate a customer service platform capable of handling incoming calls in Colombia?

Yes, it is possible for Skype for Business to integrate with Microsoft Dynamics to create a customer service platform. However, I am not sure about the specific requirements for handling incoming calls in Colombia. It would be best to consult with a local expert or do further research on the specific regulations and requirements for call handling in Colombia.

Under the pricing tier of $16.99 for Skype for Business, what is the maximum number of users it can accommodate?

The pricing tier of $16.99 per user per month for Skype for Business is for the Office 365 Enterprise E3 plan, which can accommodate up to 300 users. If you need to accommodate more than 300 users, you may want to consider the Office 365 Enterprise E5 plan, which has no user limit.

Does Skype for Business offer features that enable the addition of external participants to ongoing calls, and does it support the functionality to redirect or connect calls to other numbers, including but not limited to emergency services (e.g., line 123) or special service numbers that begin with a hashtag (e.g., #789)?

Yes, Skype for Business does offer features that enable the addition of external participants to ongoing calls. As for call redirection or call forwarding, it is possible to do this within Skype for Business, but it depends on your organization's specific setup and configuration. Skype for Business also supports dialing emergency services numbers such as 911, but it may not support special service numbers that begin with a hashtag.

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