I can login to onedrive, but it says Make sure you’re connected a wifi or cellular network

Question

There’s something wrong with my account.

I can’t take the data I have stored in one drive.

It may lost, recently ,every times when I login ,it not displays my files, but shows “ Make sure you’re connected a wifi or cellular network ”

My network has no problem, I am in the mainland of China, using VPN login and no VPN login are the same.
The files in one drive are videos and photos of Hong Kong people's demonstrations.
Is it possible that the Chinese government has restricted my account ? Because the Chinese government persecutes human rights
Please help me. I want to get my data back.

Answer 1

@Zeki

Does this issue also occur when using OneDrive on a computer?
By the way, we are responsible for general issues about Office desktop applications.
Since your issue is more related to Office mobile device application which is out of our scope of support. I suggest you to post your issue on the Microsoft answer forum.

According to my research, if you use an iOS device, please go to Settings>OneDrive>Clear Account Settings.
More information, if needed, you could refer to “Troubleshoot OneDrive mobile app problems”.

Regards,
Erin

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