KeyChain Failed Mac for AzureVPN Client

ConnorPitt-3116 0

Hi,

I've been trying to set up the Azure VPN client for a customer but I'm being met with the following

Error getKeyChainSecret: Failed to retrieve KeyChain secret. Status code -25300 16/04/2024 09:58:35 Warning removeClientAuthLoginCredentials: Failed to retrive previously saved ClientAuth: aad secret for Vpn connection: Dev, so no cleanup is needed!

I have tried everything that has been recommended & I'm still getting the same error.

I have tried the following;

Manually install Rosetta (This worked & then after disconnecting to reconnect it went back to failing)

Uninstalling the Azure VPN Client App & Reinstalling

Reimporting the configuration

Restarting the Mac

Updating the Mac

Everything still outputs the failure & I'm completely lost for what to try next, any help/guidance would be appreciated on this.

The com.Microsoft.AzureVpnClient also doesn't exisit anywhere that I can see in the keychain either for me to be able to delete this so a fresh one is created.

GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-04-16T12:34:07.5233333+00:00

Hello @Connor Pitt ,

Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

I understand that you are unable to connect to Azure VPN client on macOS and getting the following error: "Error getKeyChainSecret: Failed to retrieve KeyChain secret. Status code -25300 16/04/2024 09:58:35 Warning removeClientAuthLoginCredentials: Failed to retrive previously saved ClientAuth: aad secret for Vpn connection: Dev, so no cleanup is needed!".

There are some known issues with the macOS P2S VPN Client.

Are you facing disconnects every 2 hours?

If no, then could you please share the complete Azure VPN log file?

Regards,

Gita
ConnorPitt-3116 0 Reputation points

2024-04-17T10:43:56.2366667+00:00

Hi Gita,

I've attcahed the log file. There are no disconnects at all as I'm unable to get it to connect.

I've replaced certain elements with XXXX to hide certain aspects.

This is Log file.05122022 145856 In.txt

Thanks

Connor
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-04-17T15:01:31.19+00:00

@ConnorPitt-3116 , thank you for the update and the logs.

Please allow me some time to go through the logs and get back to you on this issue.

Regards,

Gita
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-04-18T10:14:51.82+00:00

@ConnorPitt-3116 , could you please let me know the version of your macOS and the version of the Azure VPN client that you have installed?
ConnorPitt-3116 0 Reputation points

2024-04-18T12:08:31.08+00:00

@GitaraniSharma-MSFT The macOS Sonoma 14 & the azure VPN client is to most recent version available via the app store
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-04-18T14:32:06.3433333+00:00

@ConnorPitt-3116 , thank you for the update. I've shared a private message with some additional details. Please check the same and respond.
Rodrigo Lujambio 0 Reputation points

2024-04-18T15:49:16.4866667+00:00

@GitaraniSharma-MSFT can you share those details with me? I'm having the same error as Connor and tried everything he did as well, with no luck. Even my setup is the same. My mac is an M3, just in case.

Thank you very much!
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-04-19T13:00:25.8666667+00:00

@Rodrigo Lujambio , could you please confirm your macOS version? Is it macOS Sonoma 14? And did installing Rosetta fail to resolve the issue?
Rodrigo Lujambio 0 Reputation points

2024-04-19T14:16:06.9766667+00:00

Mi macOS version is Sonoma 14.4.1, and I installed Rosetta and the issue persists.

Thank you for your reply!
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-04-22T15:26:50.82+00:00

@Rodrigo Lujambio ,

This issue seems to be a bug from macOS side, and the Apple team is already working on this issue along with the Azure VPN client team.

There is a new preview version of Azure VPN client that is available for testing from Apple side.

Client version: 2.3.14 (Private build)

Could you please try to use this version and let me know if it works?

https://testflight.apple.com/join/cGUEoTXc

NOTE: To join the Azure VPN Client beta, open the link on your iPhone, iPad, or Mac after you install TestFlight.

Regards,

Gita
Rodrigo Lujambio 0 Reputation points

2024-04-23T12:50:28.4166667+00:00

Hi Gita!

Tried the test build, same error.

Guess that we would have to wait for another version.

Thanks!
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-04-23T18:23:12.45+00:00

@Rodrigo Lujambio , thank you for the update. Certainly, I'm staying in touch with the backend team to keep track of any updates they might have received from the Apple team regarding this issue. I'll keep you informed if there are any developments.
David Nedde 5 Reputation points

2024-06-05T19:09:43.3633333+00:00

I also have an Apple M3 Max Mac and have the same issue. Team members with the same config and OS version (Sonoma 14.5) but they were not on an M3 mac and they did not have this connect problem.

I believe my problems started when my Azure VPN was upgraded from 2.4 to 2.5.3.

I tried the 2.4.13 version linked above and I am now able to connect.
Oti967 0 Reputation points

2024-07-01T15:28:22.1066667+00:00

@GitaraniSharma-MSFT Any updates on this, My mac device is also affected with this keychain issue.
Oti967 0 Reputation points

2024-07-01T15:29:56.0966667+00:00

@David Nedde Does it still work for you. The testflight link above now points to 2.5.5. Can you share the one you used?
David Nedde 5 Reputation points

2024-07-01T16:35:11.0666667+00:00

@Oti967 I am using version 2.5.5 successfully.
Oti967 0 Reputation points

2024-07-01T17:01:04.41+00:00

@David Nedde Just to clarify, you had the keychain issue before and now with version 2.5.5 you don't have it anymore?

I have 2.5.5 installed and I still have the same issue.
David Nedde 5 Reputation points

2024-07-01T17:18:52.3066667+00:00

Yes, I had the keychain issue and no longer when using version 2.5.5.
Oti967 0 Reputation points

2024-07-01T19:46:40.3033333+00:00

Okay thanks. It's now working.
Pietro Raffa 0 Reputation points

2024-07-01T21:19:04.1366667+00:00

Hello, I still have the the issue: Error getKeyChainSecret: Failed to retrieve KeyChain secret. Status code -25300 Azure VPN Client (preview) version 2.5.5 on Mac M1 Pro (Mac os 14.5)
Oti967 0 Reputation points

2024-07-02T16:35:21.9266667+00:00

@Pietro Raffa , what worked for me was to delete/uninstall completely the 2.5.5 Testflight and the normal app store (2.5.3 in my case) version and then remove any keychain created by azure vpn client from the keychain.

After this, re-install only the Testflight 2.5.5 version and configure it.
Shadow Lei 0 Reputation points

2024-07-25T08:23:04.0233333+00:00

Met this issue recently, looks suddenly can't work, dont know why & dont know hwo to resolve.

1 answer

Viet Luong 0 Reputation points

2024-10-29T04:49:20.34+00:00
hi guys, the error doesn't seem to relate to anything like the client version or OS version.

We had the same issue with the error "Error getKeyChainSecret: Failed to retrieve KeyChain secret. Status code -25300", then we did an experiment as below:

On machine A, connect through Azure VPN using account X => experience the issue

On machine A , connect through Azure VPN using account Y => connect successfully

On machine B , connect through Azure VPN using account X => connect successfully

On machine B , connect through Azure VPN using account Y => connect successfully

Something should be wrong with the user data processing progression, that causes the data of account X to be broken on machine A. All consequent logins made on machine A will retrieve the same broken data and cause a stuck.

I don't know how to delete the broken data. Hope someone can give me some suggestions
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KeyChain Failed Mac for AzureVPN Client

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