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Hi,
I created a new Azure Trusted Signing Account, requested a new Identity Validation, filled the form in etc.
Got an automated email to email account one, which contained a validation link which I clicked. That was 17 days ago, and we've not heard anything since, no emails and the request is stuck in validation. Azure support do not support it, our account manager says there isn't a process for handling these issues yet.
Any ideas how to find out if something has gone wrong?
Thanks
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I'm stuck in the same situation. Support responds saying they don't answer those questions, and they send me to https://aka.ms/trusted-signing-portal which was my starting point already. Really frustrating, especially since we're coming close to the expiration date of our current certificate.
Just to follow up on this, I decided to just submit a second validation request with identical details, it was approved within a couple of hours, original one is still there showing pending and cannot be deleted but it has unblocked me so I'll have to live with that.
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@Nathan Sanders We are working on making deletion available as an option.
@Pablo Diaz-Gutierrez Can you help with the name of your organization that you created validation request for to further assist you?
@Meha-MSFT thanks for reaching out. The 3rd identity validation request that I submitted finally went through in just a few hours, so I'm set. Now I need to delete the other ones, but that's a minor issue. As feedback, the main frustration is not having a human to ask about the status of the request.
@Pablo Diaz-Gutierrez Glad you are all set. We are working on the ability to have the user delete vettings from their end. We do monitor this channel, so feel free to ask any questions here.